Rita's Italian Ice & Frozen Custard — Restaurant in Pikesville

Update: Kyle, the store manager reached out to us. He explained that the kid who was working that night was borrowed from a different location due to a last minute call in. That kid will not be back at his location again (or possibly any location). Kyle asked us to come back in next time we were in town so he could remake our order. We arrived at about 1:30 in the afternoon, not realizing they don't open until 2. We were returning to our car when the associate there, who happened to be Kyle although we did not know that, nor did he know who we were, invited us to come in. He explained they didn't open until 2, so he wasn't quite all set up yet, but he was happy to help us. He took plenty of time with us making sure we enjoyed what we ordered and letting us sample flavors. We left with a very different experience from the first time and the treats we got were all very good and well made. The treats were delicious and deserving of the recommendation we had received from family members. It was very different experience and it seems the initial visit was an unfortunate fluke. My thanks to Kyle for the excellent service and treats.

As we arrived, the only employee there was walking out and locking the door. We asked if he was closing early (it was an hour before closing). The employee said "I'm going on break". And he was the only one there... So we waited until he returned. As we were placing our orders, he seemed to not know what he was doing and had to come out from behind the counter to see the sign in order to know how to make things. When we recieved our order, no one thought it tasted good. The texture was terrible. We are from out of town and had been told we should try Rita's before leaving. We are filled with regret. My kids, who have had it before have said or does not normally taste bad, so I'm left to believe it has to do with the associate who clearly had no clue what he was doing. Total waste of money, and not cheap at all. Will definitely never be back and recommend to anyone considering to not...

They do not open on time, no one in building! One of the other workers came to the door 1 minute after opening, but couldn't even get in because the other person with a key was not there. He went to go sit in his car waiting while the other person came to open the door. The person with the key finally came 10 minutes later, I was already walking to my car. The boy that was waiting said that this happens all of the time. I run a store as well and my doors are always open 5 minutes before they are supposed to be just to make it better for clients and myself stores should never be opened later then they are supposed to. That's just terrible management. Will not be coming back to this location due to the fact that they waste my time by the being open on time. Now I have a very disappointed child. Get it together or your going to loose alot of customers and your just wasting the owners money whi is now going to have to pay the the employee for being sorta on time but could not work because the opening manager wasn't even there for his...

Today, I had the pleasure of visiting with students from Kennedy Krieger School, and I just have to share how amazing our experience was. The gentleman working the opening shift was truly exceptional. From the moment we arrived, he greeted both the students and staff with such a warm, enthusiastic, and genuinely happy tone.

He went above and beyond by noticing that some of the students were having difficulties and immediately met them where they were, showing incredible patience and understanding. What really stood out was how he brought the items outside to us, making the process much easier. Unlike many people we encounter while out with the students, he never looked down on them or made them feel uncomfortable. Instead, he treated each child with the utmost respect and kindness.

It was truly refreshing to experience such compassion and professionalism. Thank you to this wonderful gentleman for making our visit so positive...