Subway — Restaurant in Maryland

On 12/20/2022 at approximately 1 PM I attempted to purchase 3 footlong subs for $17.99 at the Quarry Lake Subway, 21209, Restaurant 44106, using a valid, in-date, Subway paper coupon from a sheet of Subway coupons we had received. Prior to ordering, I expressly asked the preparer whether coupons were accepted, because I had some concern they may not be, and was told yes, they were. I then ordered 3 subs. I prepared the list of 3 subs at home by looking at the Subway menu, and made absolutely sure that none were excluded by the terms of the coupon, which did exclude certain other subs. Upon trying to pay, I was asked to scan the coupon. The clerk then gave me various answers, saying the coupon had already been used (it had not) or that something was excluded from the store system. The clerk was very difficult to understand due to a thick accent, but he then told me to try to use a different coupon for two subs, and that I’d pay more for one sub. As I noted above, NONE of the 3 subs I ordered were excluded from the terms of the coupon. I am a savvy consumer and, though it doesn't much matter here, an attorney (I know how to read the fine print), and expected to receive the balance of the bargain and wanted these subs at the offered coupon price, but there was a long line of customers behind me and the customer immediately behind me was becoming belligerent. As such, I elected to leave without the order, EXCEPTIONALLY DISSATISFIED with the customer experience. Again, I came in to the restaurant and expressly asked PRIOR to ordering about coupon acceptance and was told yes, and NOTHING I ordered was excluded from the coupon. This experience was a textbook example of how NOT to...

This is the second time i have been scammed by the folks at this location and each time i raise a concern, no one can speak or understand English! I have contacted the Guest services twice and get emails that say the issue has been resolved but there is literally zero contact or effort from them. These folk are scamming customers and over charging for items. I used a coupon that was sent in the mail and the man in the restaurant told me they would honor it. Come to find out i was overcharged and when i asked about the discrepancy , they told me they would give me a discount if i returned at that moment. No refund, no sorry, just a "come now and i give you discount" . I am beyond heated and plan on taking this as far as i can go because i will not allow anyone to take my hard earned money and be dismissive of my problems. This location is trash and to add insult to injury, that last two times i ate from there, my kid and i ended up sick!! DO NOT EAT FROM THIS LOCATION UNLESS YOU WANT AN FBI AND HAVE YOUR...

Bunch of thieves, I thought before I was cheated but it was my fault I told him I didn’t need the receipt and just used Apple Pay got home seen my charge was like $43 for 3 kids and 1 adult mmhmm seem far fetched. Especially since I only get (3) 6in subs and a pizza. Today I got the same only thing changed. Since I got the daily special $6.99. That comes with chips or 2 cookies, I added 3 more cookies so each kid can have 1. Got to counter learn only 1 of my meals would be the daily special ok cool. But then he charged me the full amount for the sub and 2 cookies. I asked for 3 additional cookies because he said they come in packs of 3. It wasn’t until I got home I remembered the recent scam. Checked my receipt and yes he cheated me again. It will be a cold day in hell before he gets luck, karma is an itch. Money not the problem it’s the fact he literally ok with stealing. Like most places you can see what’s charged before his machine is different you only see the...