Wendy's — Restaurant in Pikeville

Simply Unacceptable

Wendy’s Restaurant #00011542 238 South Mayo Trail Pikeville, KY 41501 606-432-5060 June 5th, 2025

I recently visited Wendy's and it was an experience I would not wish on anyone. My Family waited for over an hour for our food, which is simply inexcusable. When the food finally arrived, the fries were cold and hard, making them completely inedible.

To add insult to injury, I ordered a salad with croutons, which I paid for, but the salad came without them. The front staff, specifically Nicholas (as per the receipt) , was extremely unconcerned with the customers and didn't disclose the lack of croutons until confronted.

The dining room was a mess, with no napkins, eating utensils, straws, or cups for ketchup. We had to stand at the counter for an additional 20 minutes before someone finally approached us, and even then, it was Nicholas who seemed indifferent and didn't offer any assistance or solutions to the multiple upset customers in the dining area. He didn't offer to help or provide any solutions, and it was clear he couldn't be bothered with the customers' needs.

I couldn't find a manager on duty, and the staff seemed uninterested and unprepared. This level of disorganization and neglect is not what I expect from a national fast food chain. Wendy's management needs to address these issues immediately and improve their...

This entire experience was sub par. The lady taking orders was rude, unfriendly, hardly ever spoke. The restaurant was filthy. We stayed for about 40 minutes or so and never saw anyone try to clean or stock, and the inside was NOT busy. In fact, one man kept going in and out with a broom and trash can, but never used it inside. One item ordered was a cheese baked potato and bacon was rung up. Both baked potatoes were old, cold, and hard. When I took them back, the lady took them from me, turned, and mockingly repeated my exact words. Then, when they were remade, she yelled out "baked potatoes" and left them on the counter and left. And THOSE were made wrong too. But she had left and by this time, the sandwiches were getting cold. It was just a bad...

This place was disgusting on the inside. The bathroom had urine all over the floor. There was underwear and a piss bag with a catheter in the trash. I should have walked out at that moment. None of the workers had gloves on while preparing food. The pop machine was totally disgusting and had old pop splattered everywhere. It looks like it hasn’t been cleaned in weeks. The floors were greasy and nasty. Every trash can was full. We threw our food away. Highly disappointed that I paid $30 for food that I wouldn’t even...