Popeyes Louisiana Kitchen — Restaurant in Pine Castle

There are a new set of employees at this Popeyes location but the quality didn't get any better in regards to the customer service. There always seems to be an issue. During dinner time they were trying to get me to take spicy chicken and the lady at the window said if you want original she will have the guy put some down so that will be about 12 minutes. It's been close to 30 minutes as I write this review and still no food since they told me to go park after the woman at the window gave me a sarcastic remark about the cook time. The problem with that is she told me that they only had chicken breast and chicken thighs left in original but then she told me that they don't have any original chicken. My question is, are they planning on just trying to sell the spicy chicken for the rest of the night despite this being dinner time hours? I came to the location around 8:18 and waited at the call box with no answer until I said something. I was curious to see how long this is going to take while plugging in my updates as time passes, but it's now 9:00 p.m. EST. I decided to drive back around to the drive-thru. It's officially 9:03 and after going back through the drive-thru they gave me the food. What I was ultimately going to do is if the chicken wasn't ready was just to go ahead and get a refund but I finally got my food. The only reason I went to Popeyes was based on the lack of time that I had for dinner preparation, but it wasn't worth the wait. By the way no one was in the Drive-Thru for the most part so I don't know what was going on there. I counted maybe 3 cars during my wait. I have a record of my purchase but I was curious as to why she didn't give me a receipt when I went back around she was pulling a huge bundle of receipts out of the register so I'm not sure if it were a situation where it was jammed or she was just collecting them but under certain circumstances it's been warned that people will do that for the sake of doing refunds so they can pocket money. Not saying that's her but it happens so Popeyes corporate may want to monitor refunds and stock. The overall quality includes uniforms because this particular woman which they can see on camera is walking around with the back of her shirt up and the top part of her butt it's showing. I kid you not, you can literally see the crack of her butt. This is a far cry...

HORRIBLE SERVICE! SAVE YOUR MONEY! THIS REALLY DESERVED NO STARS! However, some of the workers were sincerely apologetic, so I'll give it a star. I wanted ALL dark, mild 10 pc chicken meal. Pretty easy right? Nope! Went to the window and was told 15 minutes to get what I wanted. So being the nice person I am...I'll just accept mild AND spicy ALL dark. Waited and waited, then was asked to pull up into a parking space because the biscuits weren't ready. No chicken ready and no biscuits ready! Pull into a parking spot....wait and wait. Finally someone comes out and goes to the other car next to me (who was behind me in the drive-thru line) and gives her a big bag of food. Unbelievable! I tell the young lady I was there first and STILL haven't received my order. I wait hoping she will rush my order right out...NOPE! Still nobody comes. Finally, mad as hell, I go in and ask for the manager. Some young man who couldn't even look me in the eye, gave me a half hearted mumbling apology. So I ask if I can have my original order of all dark MILD chicken, what I originally wanted, since i've been waiting 25 minutes by this point. One of the young ladies states mild all dark is still NOT READY! What?!? Really people? How long does it take for you to cook chicken?!? UGH! Finally, I ask for a refund from the manager. I should have gotten my chicken for free with all this inconvenience. It was never offered. I will never return to this location EVER! I'm a pretty patient person, but this was just ridiculous! Save your time and money....

Knowing in advance this is going to fall on deaf ears, writing it anyway to whomever it may concern. On my way home, stopped by this location to pickup dinner. There was hardly any wait. Placing the order, was already told that I can’t have my 10 piece all dark meet as I wanted and that it has to be mixed. So I didn’t want to argue that it’s the only location that has this rule. Paid for the order and waited for it to be prepared. Picked it up when done and drove home. At the table, found out I didn’t get what I ordered or the sides I paid extra for. Took pictures and the receipt and drove back to the location 20-25 minutes watch way in rainy rush hour. Spending $3 a gallon in gas plus tolls in this trip. Asked for the manager and was met with an attitude like “so what”. I didn’t go back to beg or ask for a give away. Tried to get in touch with corporate or customer service but you get a recording and direction to go online and chat with an AI. So to save myself the aggravation, I write this and adamant it’s not going anywhere. But what I am absolutely positively sure of, is I’ll never buy anything EVER from Popeyes, this location or any other. You can keep my $42.59 and rest assured that you won’t get a penny out of me or any of my family members EVER again. I would’ve posted pictures of everything but there isn’t this...