Jimmy John's — Restaurant in Pine Township

Ordered online for pick up, said it would take half an hour- got there 35 minutes later and he said 'I wondered when you'd show up'... The shop was empty. Overall, I'm unimpressed and won't be buying again. Not a good value. Surprised how small the subs actually were. My fiancé got the Gargantuan and although it had a good amount of meat on it, it really wasn't big or satisfying whatsoever. My 3 little kids each finished a whole sub within minutes because there wasn't much to them. There were mistakes as well (I didn't ask for cucumbers, sloppy/toppings bunched in the middle, weren't cut in half as requested, not labeled, etc). Ordering online was easy and convenient. The subs tasted okay, just nothing special. I think I would've been better off buying from Subway. The bread is bigger and better tasting. Prices are similar. I'd say the one thing better about subs here is the amount...

I walked in at 8:55, 5 minutes before close. There were two employees there not doing anything, and when I walked in they looked at me as if I was an alien. They looked at each other for a second then said to me "we're closed" (it was 5 minutes before close). I stood there in disbelief and asked if they were serious and the guy with a hat and beard said to me "we are all out of bread" (which I know was a lie). I was speechless and was leaving when the same guy says to me in a snarky tone "you can buy a cookie if you want." All I wanted was a turkey slim but these lazy and rude employees genuinely...

I ordered on the app and received a confirmation email, and my card was charged. I show up during my requested pickup window, and the store is closed!! I tried calling corporate customer service during their listed hours and got voicemail. This is incredibly poor service!! How can you confirm an order if you aren’t open?!

UPDATE (with new hours)* The owner reached out to my via email and confirmed their hours are now Su-W 11a-4p and Th-Sa 11a-7p due to staffing shortages. He is making sure I get my money back, so hopefully I do. I look forward to giving them...