Panda Express — Restaurant in Pinole

I usually go into Pros and Cons but this was just a horrible experiences that no Pros came out of it. I ordered my meal through Panda Express online app via my T-Mobile Tuesday deal that offered a $3 coupon on a $5 meals and above. This should have been very simple and take no more than 5 minutes to complete but 20 minutes into the app I had to deal with frozen screens, multiple orders of the same thing in my cart and coupon not being accepted. Finally the order went through with a confirmation number. I then went through the same process on my wife's phone with same issues. My wife then went to the restaurant at the time requested only to find out that the order had not been completed. The staff stated they did not get the order. So my wife had to wait while they manually retrieved the order. Then on top of everything else it turned out that my order was cancelled but her's wasn't. So she had to order my food separately and pay FULL PRICE with no coupon as promised. this whole ordeal took 45 minutes!!! I contacted the manager and instead of offering me solutions and remedies to the situation, he kept on giving me excuses and telling me I wasn't the only customer with similar issues....like that was suppose to make me feel better somehow. The manager raised his voice at me, was very unprofessional and poor language skills. At the end I called him incompetent and hung up. I called customer service and advised them of the issue and waiting for the District Manager to call me. I guess the life lesson here is...

Good place to come for food when you are hungry. They give you good portions for the food, and for a reasonable price. The orange chicken is always so juicy- and it feels good biting Into a piece. The compow chicken looks mouth watering, Juicy and fresh. 😋! The only bad

complaint is that the chow mein is only cabbage and celery: barely any noodles. So i would recommend to have more noodles in there. The grilled teriyaki chicken is so, so good!! 🤤 especially the teriyaki sauce, it adds so much to it.

The ingredients look fresh and clean, and they cook the veggies in the wok. But the employees are nice and kind and have no problem with doing corrections to your order, which is so nice. also, The place is always filled up and always full of people.

The place is always cleaned, and the kind workers make your day. Overall, such a good food chain! It will always be my favorite when I want some...

11/ 16 940pm I am here now to pick up my mobile order placed today at 1122am and pick up for 930pm surprisingly they were not able to prepare the party tray that I ordered 9 hours ago.Everyone were surprise to see the order online . I ordered it early coz last month it happened the same thing.And I am going to work i guess i will be running late they're still cooking it.No apologies from the staff,Payton the cashier seems sincere at least he whispered I'm sorry while handing the cup for free drink . Everyone else Pretended it didn't happened i guess the free drink is their way of apologies.But nope this will be the last time.I am seeing the manager and she knew they messed up no courtesy from her.I have to ask for the manager and advised them to track also the mobile order this is the second time it happened.Apologies were accepted after I talked to the manager.Hope service...