Starbucks — Restaurant in Pinole

Drive thru order and the person taking the order was not repeating our order correctly and finally when he did, it still wasn't right. We parked and tried to tell them it was just warm milk and not white chocolate mocha the manager told me they were closed and to come back tomorrow or go to a different Starbucks to get my money back. I said no I need you to give me my money today. He said again they were closed ok we get that part we just came through the drive thru. He finally went inside and came out with a receipt and said he couldn't find our order but yet gave us money back in cash. Thankful but the ATTITUDES here were awful. The manager said he didn't know what happened and started saying,maybe they ran out of mocha and also we are closing maybe they just gave you whatever because they wanted you out. WHAT??? The manager really needs a training in how to deal with situations like this and not think it's ok to treat customers the way he treated us. He acted as if it's a what ever and didn't care. It was a horrible experience. Never had this at ANY Starbucks before. Manager learn how to be a good manager and respect your customers. Train your employees not to laugh at situations that's not funny and using hand language to get rid of customers. If you cannot handle this particular duty get one you can enjoy and be a light to the public and make a difference. You sure made a negative statement. We used to come here all the time a few years ago before moving out of state.We are in town visiting family and was on our way back to the hotel and wanted something to drink but thanks for messing up our order. And for you to say come back...

Horrible experience. I came through drive up and it took like 5 min for the cashier to take my order. I was never greeted. When I got to the window I handled my debit card to the cashier who never greeted me as well, something had happen to the customers before me since he ran out looking for them. When he came back he handle me my drink no receipt and closed his window. I noticed he had given me a larger drink than what I had order. I went inside and he had my drink there. I feel like he charged me the wrong order in purpose because he was acting weird when he was processing my order the other employee that was there with him seem very lost or not paying attention to what he was doing because even my drink ended up wrong anyways. These employees need to be more alert of what they are doing or get retrain to be efficient and treat customers right. I will never come back to this location in the evening shift I usually go in the morning and all employees are very polite and fast with making the orders I had never experienced anything similar to this at this location. I just feel like they need better management at the evening shift. I have been working for customer service for the last 11 years and I can't tell when some one doesn't like...

Pre ordered through the app so my drink would be ready when I arrived. Upon entering, not a single one of the 3 employees I could see greeted me. I followed the signs for mobile pick up and patiently waited for the girl behind the counter (Bella) to finish preparing another order. My drink was sitting just to the right of her. After handing out the order she was preparing, an off duty employee walked up to the counter and her and Bella proceeded to engage in a long personal conversation. Bella made eye contact with me twice, but still never greeted me or asked if I could be helped. I finally interrupted their conversation and asked if she could pass me my drink. She handed it to me without a straw. When I asked for a straw both Bella and the off-duty employee gestured towards the bucket of straws behind the protective covid plexi-glass and responded "they're right there," implying for me to reach under the glass and grab my own straw out of the bucket. I'm thinking Starbucks placed the bucket behind the protective plastic because they don't want customers grabbing their own and potentially sharing germs. Horrible customer service and obviously no respect for covid protocols. Done...