East of Chicago — Restaurant in Piqua

I know everyone has their bad days, so I have given this place numerous chances. Tonight we called and ordered a pizza at 7:10. Went to pick it up at 7:30 (we will no longer order delivery from this location, but that's a whole other story.) The lady working said there was no record of an order placed, even though you can clearly see on our call history we placed an order. Didn't apologize, ask if she could make it right, or even ask if we wanted to go ahead and order it again. Everytime the workers are rude and make it seem like it's an inconvenience to do their job, and 9 times out of 10 something is wrong with our order. I love the food but bad customer service is a...

It is very disappointing when a company will nickle and dime a customer for every little item yet not be mindful when out of ingredients the website offers. I would believe a phone call would at least be made to allow me to decide if I still want the product. Instead we get a huge surprise when finally able to sit for lunch. Ordering at least 2 times a week doesn't matter either because no correction was made for this issue. Our salad was warm and missing ingredients that the store wouldn't offer to make right after involving the manager. If you order beware and review prior to paying and leaving the store....

I placed an order over an hour ago. The Piqua, OH location. Website says it is open. Allowed me to place an order. I've been charged. But no pizza. I called, no answer. I suspect that they are closed for Easter. If that's the case, I want my money back. Absolutely absurd that they would say they're open, let me place an order, wait over an hour, call and not answer. I don't care if it's Easter. Your website says you're open, it let me place the order and charged me. Absolutely...