KFC — Restaurant in Pittsburg

HORRIBLE service all around! Where do I begin, the cashier had terrible customer service, black girl with long hair with blue highlights. She threw the money and receipt to my 12 year old. Another employee then yelled at my daughter from the inside of the counter and yelled “you got a problem with my friend, are you trying to do something?” I immediately stood up when I heard my daughter yelling back, I told my daughter to ignore her and go back to sitting down, then I told the employee that if she had an issue with my daughter she should address me as she is a minor. Also black hair all over the place, talk about unsanitary! Then another black middle-aged female puts her hand in my face and yells at me and says “your not doing this at my restaurant, get out, I’ve been seeing you all night you are not welcomed here.” .... talk about what went wrong, she didn’t even let me explain or find out what had gone wrong. Should be noted that I also witnessed another incident this very same night where the middle-aged woman was yelling at a customer in the drive through lane. Her tag on her head said Theresa Relief Manager. The employee kept yelling at my daughter and then when the prior employee returned she was cursing at us, mind you we were already in our vehicle. The manager preceded to tell her to stop and sat her down. I called the main line and asked the name of the Restaurant Manager, she said I’m the manager, I asked for her supervisor name and she replied “I can’t give you that information.”

Hopefully management will see this review. Your employees lack customer service etiquette, your manager clearly lacks emotional intelligence or leadership skills. I recently moved with my family here from Santa Barbara and I was pleasantly surprised at how nice people have been to us around town. Clearly this horrible incident will hopefully be the exception to the rule. Clearly hostility and ignorance breeds hostility and ignorance.

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This place needs to be SHUT DOWN NOW!! This is the worst KFC ever! I never use to get the chicken here, I use to get the Long John Silver from here, but now it's just KFC. They just dont get nothing right! They never have the same staff, new ppl everytime you go there, the food is just wrong! I had stop going here cuz they always mess up your order, when you get home, they either gave you something you didnt order, or something that was supposed to come with your order, you didnt get! I called many times & never did anybody ever answer that phone! I went there for the first time in a year on Monday of last week to get some fish, that's when I found out that it's no longer serving Long John Silver, so I ordered a 3pc meal, 3 PC chicken, 2 sides & a bisket... first off, the boy hand me a bag with 2 boxes in it, took my card and everything totaled $4.65.. Ooookkkk, I looked in the bag, the boxes was just thrown in the bag, not even fully closed! In both boxes their was tiny little sandwiches and that's it! I told the boy he got it wrong, then told him what I wanted, but I gave the boy a coupon the first time, so how he messed that up period! So he took what he gave me first & gave me the real order.... I get home, ready to watch my shows and started taking food out the box, first the chicken is cold and dark AF! Look like it was fried over, & over again in the same grease that they used the day before! It was supposed to be all dark, but they gave me mixed pieces, and more than 3 PC and one dam bisket! It was old hard and tossed in the garbage! If your looking for the good old KFC... PASS THIS ONE UP! THIS AINT THE PLACE... YOU WILL BE VERY VERY VERY MAD ONCE YOU GET HOME AND LOOK IN...

My son and I came here to grab something during our 4 hour drive. I couldn't believe it. The girl was great and didn't get frustrated which is such a plus these days. Especially since she seemed new. She learned that the big box can be upgraded. And that's where the problems started lol. I upgraded the box but there were no large cups. I got 2 medium cups. Ok cool. My son can get a drink too since he wanted somewhere else. I gave up soda for personal reasons and was glad to see raspberry iced tea...too bad they were out. Huh. Oh great! They have lemonade. Just kidding, they didn't have any lemonade either. Ok cool, let's go for the tea...unsweetened? OMG! Lol. Oh and the icing was that they didn't have any sugar in the place. So I mixed the iced tea with the super sweet cough syrup tasting fruit punch. When we left, I came right back after getting my son's food because I promise those fries had been sitting there since they opened..LOL and the chicken leg looked like a part of a chicken wing. I am so glad I paid less than $10. Yea, that was the 1st time in a few years I'd been to KFC. We'll just have to see if it's the same at another one because...