Mineo's Pizza House — Restaurant in Pittsburgh

Yesterday I had the worst customer service experience of my life inside of Mineos Pizza House in Pittsburgh.

I first ordered a chicken salad and worked with the cashier to customize my salad which included, no olive, no green peppers and the other worker behind the counter informed her that radish did not come on the salad anymore.

After waiting for my order I opened it to see a a bunch of green peppers mixed throughout the salad. I went to the counter and informed the cashier of what happened, however before I could simply ask for a cup of banana peppers, the girl demanded that I bring her the salad. I brought her the salad and simply thought they’d make a new one. The cashier proceeded to take the salad to the back of the restaurant, then come back up to the front where they make the pizzas and use her BARE HANDS to THROW banana peppers in my salad one by one.

This didn’t make any sense to me as I was actively watching the pizza makers create pizzas with gloves on.

She then announced that the order was ready and I kindly informed her that I just saw what took place and I would like for to receive some of my money back. She rudely stated that she’d get a manager.

I then waited about 20mins and a manager comes out with a new salad. I went up to the pick up counter and informed him that I didn’t ask for a new salad and I instead asked for my money back because of all that took place.

Instead of listening to the facts he then proceeded to gaslight me. He first said they “dont give refunds like that” I said “okay but y’all made the order wrong and then she used her dirty hands to the try to fix it”

He told me “green peppers are in the salad” I said right which is why I didn’t order them and instead ordered banana peppers. He then repeated that they don’t give refunds and that I am going to take the salad.

I even stated that they could keep the money that I ALREADY PAID for the chicken and fries that I was eating but that I want the money back for the salad because of all that took place.

He then said OH SO YOU DIDNT PAY FOR YOUR FOOD BUT YOURE EATING IT. I informed him again that I did.

However, upon writing this review, even if that was the case it would still be a mistake on the staffs part.

The entire exchange was beyond unprofessional and Mineos Pizza House is breaking Consumer Laws in addition to the need for a health department inspection. I hope this review reaches the actual owner because the “20 year manager” of the place should be investigated for his poor management practice's.

This all resulted in me the salad projecting on the floor and me being called names by the staff ( I.e. GHETTO) as well as, being told I can go up to other pizza places up the street. All because of mistakes THEY made.

Even after offering multiple solutions. Caitlin...

🍕🍕🍕🍕🍕 5-Star Review: Fantastic Pizza with a Tasty Twist at Mineo's in Pittsburgh, PA! 🍕🍕🍕🍕🍕

If you're craving a slice of heaven in Pittsburgh, look no further than Mineo's Pizza! My recent dining experience at this charming pizzeria left me in awe and eager to share my delight with others. Let me tell you why this place deserves a full 5-star rating!

First and foremost, the pizza at Mineo's is simply mouthwatering. The moment I took my first bite, I knew I was in for a treat. The crust was perfectly crispy on the outside while maintaining a soft and chewy texture on the inside, striking an ideal balance that's hard to find. The sauce was rich and tangy, expertly seasoned with just the right amount of herbs. It's evident that they use quality ingredients to create their delectable pies.

But what truly sets Mineo's apart is their ingenious twist: they put the toppings under the cheese! This little deviation from the norm made all the difference. With each bite, I got to savor the delightful combination of flavors that melded together seamlessly. The toppings stayed moist and locked in their scrumptious essence, resulting in a taste explosion with every mouthful. It's an innovation that leaves traditional pizza behind and creates a whole new level of pizza indulgence.

The ambiance of the place was cozy and inviting, with friendly staff members who made my visit even more enjoyable. Their attention to detail and willingness to cater to specific preferences further added to the overall dining experience. The service was prompt, and my pizza arrived piping hot, straight from the oven.

One can't talk about Mineo's without mentioning the generous portions. Their pizza sizes are perfect for sharing with friends and family, making it an ideal spot for a gathering or a casual meal. I couldn't help but notice how happy the other patrons were, and the positive energy around me added to the pleasure of the meal.

To sum it up, Mineo's Pizza in Pittsburgh, PA, is an absolute gem! The exceptional taste, the innovative toppings-under-cheese twist, and the warm and welcoming atmosphere combine to create an unforgettable pizza experience. If you find yourself in the area, don't miss the chance to indulge in this pizza paradise. I highly recommend Mineo's, and I'll definitely be coming back for more of their pizza perfection. Five stars well...

Mineo's is a local Pittsburgh pizza legend, and for good reason. It has stood the test of time as one of the originals. From this, the original location, at the heart of Squirrel Hill. But people come from a lot further than Murray Avenue to get this pizza. And for good reason! It's a time honored Pittsburgh tradition.

So, how did this pizza hold up for me?

I'll be honest up front and say that Mineo's has a lot of really steep competition these days. Both from its age old competitors, and new blood. It holds up to these competitors, and offers a premium-antique dining experience at a low price. So long as you pay with cash.

That being said, it isn't quite my preference. That being said, I'm sure it is someone's!

The pizza is a thin stiff (read: not crispy) crust with a thick layer of cheese and a stiff, narrow edge. The sauce is sweet, and the cheese rather rich. While fresh, it's a cheese pizza that will hit you all at once with a pungent, proper pizza flavor. Also, with a wise mix of buried and unburied toppings, its options for topping combinations are more unique than most places!

For me, the flavors were very good, but didn't quite hit the top spot for me. Also, if you're impatient, this pizza will pull apart without exception. Letting it cool, at least a little bit, is required if you don't want to reassemble it after a bite. (I don't see this as a negative, just something you should be aware of. It's that fresh!)

Additionally, it's a somewhat greasy pizza. Not the greasiest, not by a long shot. I don't see this as a negative, as some people like a greasy pizza. I think this one could suit just about anyone, as long as they aren't a hard No-Grease person when it comes to pizza.

In the end, what really blew me away, were their non-pizza options. The Arancini were divine, garlic bread made from Mancini's was divine, and the wedding soup held up to my Italian-American family's expectations. Some of them who have gone to Mineo's since before I was alive.

So, don't just take it from me. I encourage anyone and everyone to get down tos quirrel hill, and make the trip to Mineo's...