Burger King — Restaurant in Pittsfield Charter Township

I was a McDonald's store manager 20 years ago, so this review is based on my experiences and the high standards and quality that I expect. The lobby and fountain areas were very clean and none of the trash cans were full. I didn't check the bathrooms.

Some of the younger employees, especially ones that work the front counter, seem to be a bit immature or undertrained. The older workers are doing a much better job and are definitely pulling the extra weight. That's really too bad because I know that they are not being compensated for the extra effort. I always enjoy making small talk with them and try to brighten their day a bit! Working fast food can really be a grind. The grill staff were quite slow the last time I was there also... I waited for a good 5 minutes for my sandwich and not my onion rings which I something as I would expect. Unfortunately I found a hair in my onion rings this time, really ending my appetite. Getting hair in the rings or fries is NOT as easy as you might think... Just a tip: if you find hair in yours, definitely ask for new box. (I had taken mine home and couldn't get back so I couldn't do anything about it. I'm open to the management contacting me to resolve this issue.)

BTW, I LOVE the new Rodeo King... It seems bigger...

The staff here is unhinged. I pulled up to order and said “Hello!” A woman says back in a rude voice, “Hello,” and nothing else. Thinking it’s time to order, I say “Can I please get three impossible Whoppers?” Then she says, “you just pulled up.” I say “what?” And she says, “You just pulled forward. The car in front of you just pulled forward.” (implying I should have known she was doing something else, when she could have simply said “Hello, I’ll be with you in a minute.”) Her attitude was absolutely nasty. Then I asked her if the whoppers came with fries and she said “You ordered whoppers.” Like DUH, I am asking if it’s a meal or just a Whopper! I honestly have never met such a rude person in my life who was just rude from the jump. I waited for my food (and ate it even though I didn’t want to because she probably did something to it) and my three whoppers were all cold and the order was incorrect to top it off. It looks like I’m never going back here again, and I hope that woman is fired because she shouldn’t take the fact that she hates her life out on innocent customers. I thought the man who took my card would apologize for her behavior or something but he looked equally terrified and/or spaced out. Worst Burger King I’ve...

The service here was awful! When we ordered using a coupon via the Burger King app, we read off what the deal included, but the cashier mistakenly added extra chicken nuggets. When we politely asked her to remove the extra chicken nuggets, she ardently defend herself and tried explaining that they were part of the deal when they weren't. The way she explained how she was correct and we were just mistaken when it clearly said 1 not 2, made it seem as if we were the ones who messed up, not her. After resolving to order the extra, when we received the food, we weren't immediately given cups for drinks and wouldn't receive then until we asked for them (and after waiting for a bit). In addition, our order was incorrect, from different burgers to different sauces and more. Not only was our order incorrect, the burgers had little to no toppings (we ordered normal everything, but received missing ingredients. Also FYI, the picture included was overall the best we received in terms of ingredients added). I would definitely not recommend this joint and hope that this review can warn others...