Subway — Restaurant in Pittston Township

I wouldn’t normally leave a review for a Subway, but I (completely coincidentally) stopped at this location for gas twice recently during very long drives.

Both times I ended up ordering a sandwich and the same staff member took care of me on each occasion. He was so friendly, outgoing, and had a wonderful positive attitude. If he’s the owner then great job, and if he’s a staff member then he’s a gem.

When you’re in the middle of a very long drive it’s tough to break the monotony, but his positive attitude genuinely rubbed off on me and I left in a much more positive mood than I arrived. I didn’t have cash, there wasn’t an ATM, and unfortunately the Subway register didn’t offer a tip option or I 100% would have left one. I even tried to get him a scratch off on the way out but that was cash only too. I guess a review is the best O can do at this point but I hope he sees it sometime. People who bring that attitude to work really do make other...

It truly is one of the most saddening experiences I've ever witnessed seeing how my once favorite subway has lost its magic and become no better than your average school lunch cafeteria, it was twice in two days that I have been denied a sandwich because they were only taking mobile orders and on a separate occasions they said we are closing early. These new employees have no will to compete, no dedication, and no loyalty to their customers. I have been coming to this exact subway over the subway in Walmart because the last employees that used to work at subway made the sandwiches with love and truly raised the standard of every other subway I ever went to. This is almost on the same caliber as the fall of Rome for how badly this new generation of workers has tarnished the band and reputation of the great subway I once...

Today I had quite possibly the worst customer service I have ever experienced at this location. The person working (who claimed to also be the manager) was rude, argumentative, and unprofessional. When I called her out about the issue we were having she was unapologetic and blamed my son for the issue. She was quick to argue and though I was not abusive or disrespectful to her, she found the solution to the issue was to repeatedly shout at me that I needed to leave the store immediately or she was going to call security and have me escorted out of the building. I will never visit this location again and if corporate does not respond to my email I will probably think twice about visiting other locations as well. The way this woman spoke to us and then immediately escalated the situation beyond reason is completely...