Jersey Mike's Subs — Restaurant in Placentia

Let me start off my saying that I really like Jersey Mikes usually. The sandwiches are good and the crew is typically helpful. That said, they are either understaffed or overwhelmed at peak times. I ordered ahead using the app and had a pickup time of 12:40, only to arrive at 12:40, watch several people work through the process, and finally get my order at 1:09. Half an hour may not seem like a lot of time under the right circumstances, but when you have a family of five and everyone is preparing for lunch and your order is 30 minutes late after you use their system to ensure that it would be ready on time, you can see how that might be an issue. Once I got home, the sandwiches not only didn’t have the people’s names on them as I had entered on my order, but they were marked incorrectly, a minor inconvenience but still. Unfortunately, this was not my first experience picking up an online order that was not ready when I arrived. Maybe it’s an issue with the timing published on the app, maybe it’s an issue with this location, who can say for sure? Either way it’s something that potential customers should...

This is my 3rd time at this location. The first time that asked me if I wanted my sandwich "Mike's Way" I asked what that was and they told me. They used way too much vinegar on my sandwich so the next time I told them not much vinegar at all. Today, I went there and Jayden was making my sandwich and asked me if I wanted it "Mike's Way" again and I said yes but no vinegar this time. She pours oil all over my sandwich making 4 passes. By the 2nd pass I said whoa! She kept goi g and then told me that was "Mike's Way". I said that was way too much oil and asked her why she didn't stop when I was telling her too? She then started arguing with me and told me that if I didn't want that much oil to next time tell her light oil. Nothing really explains how much oil and vinegar "Mike's Way" really is. I told Jayden that next time she should ask THE CUSTOMER if they want light, regular or heavy? She shook her head and passed me off to the cashier. This is really bad customer service and experience. Not...

The right place to for a sanwhich crave.

Sandwiches made to your liking and tastes delicious at to the standard you would expect at any Jersey Mike's sandwich shop.

A rather smaller dining area with just a couple of outside seating. However this location keeps the dining area very clean. During our visit we observed staff meticulous maintaining the cleanliness of the restaurant. Restroom facilities are also very clean.

Service is also very friendly and welcoming. Staff members like Alex create your sandwich with a smile and will fix any errors made on the order.

I'm a repeat customer to this location because of...