Wawa — Restaurant in Plainfield

The night shift manager isn’t fit for customer service ... so is the Hispanic lady who’s supposed to work the counter.. those two will sit & watch you at the counter & act like they don’t see you for 5 minutes.

This has happened to me personally on multiple occasions, as well as other shoppers and now I’m leaving a review because this has to be addressed.

That night manager has a nasty attitude. She doesn’t talk, & appears to get upset when she has to check you out. Idk if she’s going thru a rough patch in life or something but it doesn’t make sense that every time you see her, she’s upset to be at work or atleast appears to be. You’ll say hi & she just looks at you .. rudeness.

Maybe she’s upset because her employees aren’t doing their job idk but you’re the manager! Direct traffic & delegate responsibility if that is the case…

The Hispanic lady might talk a tad bit more, but she’ll watch you walk to the counter & hide behind an aisle talking to her coworker in the food area. Then she’ll pop her head around to see if you’ll go away OR until there’s 3-4 people standing at the counter. And her excuse everytime is “oh sorry, I was talking to my coworker”. FYI: You can hear the entire conversation, they aren’t talking about anything work related..the aisle is adjacent to the register that she likes to hide behind.

I get it, we all have work friends, but continue the conversation after you get customers out of the building…

Not saying do it but you can literally just take your items and walk out the store, those two wouldn’t care one bit.

The GM of the store is a very sweet lady (you’ll see her in the mornings sometimes) but this has to be addressed by her.

I know this won’t be read or addressed by the store because it’s Plainfield but that’s a sorry excuse.

I’m going to keep leaving reviews and I’m going to start sharing pictures as well…

Once or twice is understandable, I get there’s other duties that need to be handled but this has happened to me atleast TEN TIMES and it’s an ongoing pattern. I know for a fact I’m not the only one who’s experienced this.

Idk what happened to the older black lady that worked the night shift, but she was a sweetheart & always kept her eyes on the counter. Even if she’s doing something else, you’d hear her from across the store “I’m finishing this up, I’ll be right there” or something of that sort.

I can live with that. It’s better than just simply...

Ok. Ya don’t wanna work? Then don’t. Callout. Don’t clock in. Stay the F home. How do you F up a salad. Look at this. Not only did I get this with no bag, for the first time, but the way the girl gave it to me… She really called my number and slid it across the counter like we were in an 1800’s Saloon. Let someone who actually gives a F work the food corral. I’m disappointed because I love Wawa. She put so many pumps of Cesar’s dressing I wasnt sure there was any chicken salad underneath it. I’m not saying don’t come here but I am saying feel the vibe. Look at their faces. I’m not saying make you’re they’re smiling like the pictures in the website because that’s false but if they’re making a face like they just smelt the worst fart in their lives…. You’re better off buying something pre packaged. Smh. Damn it! I loved it here. So close to...

Why are most of these comments about race?? Please turn the TV off and pick up a bible folks. Love is key!

The manager, Christina(I believe is her name) made a perfect sandwich for me. I'm VERY particular when it comes to food. I was very please for a long time and ordered 4 more via uber eats however, it was clear that she wasn't making them anymore (Smiles) but thats ok, the sun still shines.

I have returned several times and have NEVER had an experience like the aforementioned. I, too, am handicap, and walking around on a fractured hip with devices. There was a line of 4 to 5 ppl behind me when I was there 3 weeks ago and NO ONE rushed me. In fact, the cashier and I spoke proudly of aging gracefully esthetically. (Chuckles to self) while others chimed in. It was very pleasant...