CAVA — Restaurant in Plano

I’m currently at CaVa Right Now and just had the most unnecessary poor customer service from I’m assuming the team lead if the night. He has long dreads, or locs. First, they are out of nearly EVERYTHING!!! The person making my bowl was more than willing to give me some avocado as a substitute because they said they were out of the green dressing, skug, weird name. I said I would take double garlic, then they gave me the last of that. The manager said from the side “she has to pay for that”. Even the guy that fixed my food look shocked. Then that same manager came out the restaurant to the patio to tell me that they had more skug in the back, I then asked if they had napkins because both napkin dispensers next to the drinks were completely out, he said, No! Then he went back in the restaurant, came back out to me in the patio to tell me Very Sarcastically that I walked right by the napkins next to the register!! I walked in the restaurant and showed him the empty napkin holders next to the plastic utensil where they are out. Like a Smart Alec, he went back and forth with me to be unnecessarily petty. Then he later came back onto the patio to drop off the green skunk that I had already told him I didn’t need when he said that they found some in the back. I told him that I would be contacting the manager on Monday and leaving a bad review right this moment. He still continue to bother me for no reason other than to be sarcastic. I haven’t tasted one bite of my food just so that I can write this review. I’ve never done this before.

UPDATE: Literally as I finished the review above and posted it..... The same manager came back out Again and brings me Avocado and some garlic dressing, which was what I asked for as a substitute when the skug was out. I have no idea where he found some more of the garlic dressing bc they said they were out. I don’t know how this makes me feel. 🤷🏻‍♀️ He frustrated me so much over nothing, that it just seems like he is covering his butt at this point.

Side note: The food here is good, I was coming 3x a week, but I don’t have to come to this location as there is...

Today was my first time coming to Cava and I was so excited because I heard how yummy it was and I was ready to post about it on my Dallas blog! This restaurant is run Chipotle style, so you make the payment at the end of the line after you make selections. Since I was already excited about going, I knew exactly what I wanted to order and simply pointed at my choices. When I got to the end of the line for payment, I took out my $20 bill and proceeded to hand it to the young man that helped me. He told me that they did not take cash. Bummer! I thought I was going to have to leave my food, but he went to the back to get his manager. I was assuming she had an overwrite button to open the cash register. She came and mentioned the same thing and I said, “sorry, I didn’t know I didn’t see a sign.” Again, I was ready to walk out no problem. Instead she reprimanded me infront of the whole line waiting telling me there was a sign. It was so awkward because everyone was waiting. I said, “oh! Sorry I didn’t see it. I lost my card today and had to go to the bank for cash”. She stared at me and I didn’t know what else to say. She rolled her eyes while hugging, put my food in a bag and handed it to me. Because she was so annoyed and I was embarrassed (from a simple mistake!!) I asked if she was sure?? She said nothing put the bag on the counter turned around and walked away annoyed. I said thank you and the young man said nothing, grabbed the seat crumbled it and threw it away. I felt so ashamed walking away because it was not my intention. As if I came to steal $10.61 worth of food?? I thought maybe they would ask me for exact change or something else. I honestly haven’t even touched the food yet because that totally killed my appetite. Maybe if their alleged “no cash” sign was as big as the “Now Hiring” sign on the door than I wouldn’t have missed it. Or the First Lady could mention it before she begins your order. I still haven’t tried the food, but I definitely plan on letting my audience know to go to a different location if...

July 12th. It was a hot summer evening and my stomach was producing sounds no stomach should. I knew I needed sustenance. The blazing summer sun and the orange hue of the sky inspired a feeling of arid tropical bliss. That is when it dawned on me. Mediterranean cuisine would be what satisfied my primal hunger. And at that moment, like an oasis in the middle of the Sahara Desert, I spotted the establishment that would provide said cuisine. In all caps with a tasteful font and a yellow accent, I saw a singular word: “CAVA”. The facade of the restaurant had a sleek and modern design, but with a soul-warming yellow aura emanating from the interior lighting that dispelled any note of a soulless corporate business. I stepped inside and was greeted by a delicious scent of spices originating from the open kitchen (which was very clean might I add). I stand in queue, and eventually order a grain bowl with chicken which was done and handed to me remarkably fast, as if the cooks wasted no motions in the cooking process. I sit down at a table facing the outside so I can have a nice view of the water fountain out front. As I face my food, fork in hand, my expectations were admittedly not very high. I mean, how good can a grain bowl with chicken possibly hope to be? I scoop up a nice forkful and take my first bite, and what I experienced then cannot be properly conveyed by any language constructed by the human brain. I felt like the food critic at the end of Ratatouille. My life flashed before my eyes, memories long forgotten. Adolescence, my coming of age, and even my mother’s cooking. I experienced no emotion other than happiness when I ate my meal. My stomach was full, my hunger was satisfied, my tastebuds were blessed, and my SOUL was healed. I will be returning to CAVA for future meals. To anyone reading this review, I implore you to give CAVA a chance to change your life. The service is impeccable, the food is heavenly, and when you leave you will feel more whole than when...