Chipotle Mexican Grill — Restaurant in Plano

It’s the worst experience ever at this Chipotle. I ordered a bowl with rice and Carne Asada and they charged me $21.70. At first, I ordered a bowl with rice and black beans. Then, when I wanted to add Carne Asada to my bowl they said they ran out of it and were making it. So I waited 15mins for it. After all the waiting, my bowl was already cold. They gave me the same bowl with small portions of meat on it. Therefore, I asked for a little bit more, so he gave me 1/4 of the spoon size extra. When I pay for it, the server charged me double of the normal price. He said it’s because I ordered double meat. I said that I only asked for a little bit more. He said that’s what I ordered. I didn’t bother to argue with him. However, I want to say this is an overcharged. First, he gave me so little portion of meat. Then, the server could have tell me that there will be an extra or double charges if I want more meat. I don’t mind to pay for more if I really need extra. I will not go to this place again. It’s a scam. Don’t go to...

My family and I love Chipotle and visit at least once every 2-3 weeks. We were happy to see this new location, which is the same distance as the other one in Frisco we frequent. Unfortunately, it was a huge disappointment.

Last night, around 8 PM, I bought two chicken and one veggie bowl. Firstly, I felt the person preparing the bowls was serving very small quantities. My kid and I had to repeatedly ask for more of each ingredient. After getting home, my wife started eating her veggie bowl and exclaimed, "It's so salty!" She could only eat a few spoonfuls and then left it. When I tried eating it, I felt nauseated after just two or three spoons. This is the first time I've ever had such a bad experience.

I will still give this location one more chance as I don't want the business to fail. Please work on improving your service and taste.

One more observation: The outside seating isn't suitable for the Dallas sun. Ideally, it should be on the east side to...

Very small portions. Meat was tough and inedible. When asked for cilantro was informed simply it's washed in lime juice. I inquired about the process and was given no explanation. I would assume this is to prevent further E. Coli, norovirus, and listeria contaminations as they have had in the past but look online. This process is not 100% effective against these contaminations. Of course didn't tell me this when I got the cilantro rice as the first step. Overpriced and disappointing. Will NOT be returning. I see still receiving bad reviews and for the 5 stars... give me a break. no one takes the time to leave a review for a fast food burrito. the 5 stars here are paid...