DONUT QUEEN — Restaurant in Plano

In the beginning I was impressed with this donut shop. I was greeted upon walking in, the music was nice and uplifting, the selection of donuts were unique, the lady who assisted me was friendly. But the reason for 2 stars is because when I was making my coffee another woman with blonde hair came from the back and begin to watch me. She even questioned me by asking what I had paid for. I told her I paid for 1 coffee and had 1 coffee. I told her that I over poured and wanted to pour out some coffee to make more room for the creamer but the coffee station is not setup for such incidents. She questioned why I didn’t leave room. I told her because I initially wasn’t going to get creamer but changed my mind. Not that I should have had to explain it to her but I usually drink black coffee because it’s healthier but then I realized I’m having donuts today and decided to enjoy my moment and indulge completely. She eyed me and told me she would throw my coffee away. I told her there was no need for that. I just need to pour a little out and she told me to go outside to do it so I did. I’m a 1st time customer and I spent $9 in their shop today. Enough to buy a bag of cups or a can of coffee. To antagonize a customer over spilled coffee is cheap penny pinching mentality. Ask yourself, how much profit have you just made and if it’s worth risking the possibility of losing a returning customer? It’s sad to see minority business have short sided thinking and acting this way which ultimately affects their bottom line…profits. It’s unfortunate because this donut shop is 3 minutes from my home and was happy to see one so close and everything besides this woman’s behavior was great but there’s a donut shop on every corner where I can go and not be watched or antagonized over something of such small value. This goes to show you how much they value their customers. She made me feel like a thief by asking me...

This is the first time I've posted a review, but I needed to because the owner asked me to do it. I go to this place every Sunday to buy Donuts for my three kids. I went to buy donuts as usual and wanted to purchase croissants, too. I asked if the croissants on display were plain, and she said no; then I asked, “What’s inside?” pointing at the croissants, and she rolled her eyes and replied, “Sausage.” Then I said, “Just sausage?” (because it had pieces of jalapeño). She said, “Yes! I just told you, sausage!”. I got upset and said, “Well, you don’t need to answer me like that,” she said, “Well, I just told you three times it is a sausage.” Needless to say, she was rude and probably was having a bad day. I told her I was a customer and her customer service was horrible. Then I told her I would leave a review on Google and Yelp, and she started clapping and said,...

The lady at the register was like a robot rushing people through the line however I got an apple fritter and I've been into it in my car it's the first time I ever got served in apple fritter that literally tasted a week old I spit it out and when you don't care about your job for seemingly the people there if you're not going to care about the food you need to not be serving Donuts I gave you four stars in service because of the young lady that actually gave me my donut. You know the one who is in college she even seemed a little frightened are the cashier. You're serving Donuts!!!...