Fred's Downtown Philly — Restaurant in Plano

Horrible Experience Consumers Beware !!!!!!!!!

This place was the worst experience in my life in Plano region Resturants, simply put - they had me waiting for 30mins for my order of 3 combos for the family.

After watching countless people recieve there orders before mine, I simple asked the lady for a full refund.......

That took another 15mins because the African American Owner was trying to be petty - how do I know ???

Well after dabbling on my phone for 15mins I finally look up to see the Owner mentioned above just looking at me with Murderous Eyes Shaking his head slowly while giving me the Thug-Life Death Stare & making others sandwiches.

I spoke up loudly & said " Are you ready to issue my refund yet..........How much longer will it be Sir "

He then disappears out of sight, then one of his female employees finally comes up & says " he says to give you a refund out of the drawer " .......Originally she gave me a ticket prior saying here is your refund - I said No Madam

I paid in Cash - point in case me having to wait that additional 15mins extra just for my refund

Now people were looming at me in the resturant like I was crazy with quiet over tones - yeah ok.

I played it cool, I did Not get real, loud or draw attention to myself but its amazing how others look at your like you have a problem when you have been done horribly but still i just stayed cool & took the looks, took the petty wait time, took all the negative overtones spoken by certain customers - everyone has something to say until it happens to them.

But thats ok that did Not ruin my day, as it turned out wonderful despite - beware pf these types of Owners & environments and stay...

I stopped in here today because my co-worker raved about this place because I'm a Jersey girl and often went to Philly for cheese steaks I was skeptical, upon walking in I saw all the Philly memorabilia and a patron let me know that the owner was from Philly so that was comforting. The menu is full of gems but I was there to try the Philly cheesesteak rolls and they were phenomenal . I will definitely be back to try the sandwich everyone in there seemed to be enjoying their food. But the extra charges that they Place upon you for certain things is just insulting and ridiculous there's a sign behind the counter that says we will charge you an extra $3 if you walk up to the counter on your phone now taken yes being on your phone trying to get a service is rude I work in customer service that happens to me all day but that's their prerogative there's also a sign the states that sauce is extra so I assume they meant that cheese sauce or the Cajun sauce that they had .I ordered four Philly cheesesteaks an order of sweet potato fries once my number was called I went to the window to pick up my order and I asked for ketchup and a fork as the young lady hands me my fork and my ketchup she says to me for next time we have to charge you for the sauce and I said I didn't get sauce I got ketchup for my fries she goes that's a sauce why in the hell would a place be charging for ketchup? add it into your overhead. I didn't ask for extra ketchup I didn't ask for five ketchups asked for one ketchup for the french fries that I ordered ketchup doesn't come with your French fries I think that's ridiculous but kudos to the food, fresh hot,...

I've only been to Philadelphia once, so I certainly don't claim to be a cheesesteak connoisseur of any kind, but the Mushroom Cheesesteak I had at Fred's was about a mile better than any of the ones that I had during my week stay in Philly. It's definitely a hole in the wall place with crummy floors and kind of dingy table cloth; and the hated Philadelphia Eagle gear on the wall notwithstanding, Fred's Downtown Philly is the real deal.

First off, the sizes they state are inaccurate -- but in a good way. Their 6" sandwich is actually more like an 8", and their 10" is actually more like a 12", so yea boyyyyyy. But wait, it gets better. They also put a TON of cheesesteak in between those buns. I went to three or four places while I was in Philly, and I don't know what kind of crap they're trying to pull up there, but the sandwiches are basically just bread with a little bit of onion. Lemme tell you this, Fred don't skimp on the meat. What makes the already longer-than-stated sandwich overflowing with meat, cheese, and mushrooms even better is that the sandwich tastes freaking amazing.

Just when you thought it couldn't...