Sucre Cafe — Restaurant in Plano

Great place for hanging out. Excellent selection of drinks and decent food and snack selection. Lots of games to settle into and the staff is helpful and friendly.

Price. Reasonable price. The prices for drinks and snacks are comparable to other hangout places, and it has couch and games - unlike Starbucks.

Environment - rustic and new old faux style. Nothing to rave home about and nothing to offend. + for not having ugly floor or carpet

Food - the poutine and waffle we ordered were surprisingly good. For the staff that looked millennial (yes I know they are not that young, but I’m old enough to be their parent) the food actually looked good and tastes good!

MINUSES - the menu. While it’s a good idea to put your menu on digital TV/screens, it might also be good to print some paper menu out for the older folks that cannot read the 10 point fonts on the screen 15 feet away.

The trash can. If you are going to serve the food on little round non-disposable trays, please have the trash can setup with a small round hole on top that prevents the trays from accidentally thrown away. I’m usually cautious about things like this, but my kids are not and will thrown the trays away in the trash can setup that you have.

Overall a nice hangout place with reasonable price and good drinks and food. Would definitely return again.

PS. The popping boba was...

Im not one to post bad reviews as I feel any business can have a bad service or food day for whatever the reasons , however I feel that as a business you have to allow for customer feedback , a business that does not hold itself accountable for the quality of their product need not be around to service anyone. My experience in Sucre Cafe was one of a lesser third world country my wife and I ordered a small Americano coffee which was not bad it was horrible , I was charged $6.75 for 2 8oz cups , when I asked for Splenda they pointed to the pink sweet and low packets and acted like they didn't even know what Splenda was . Dissapointed by the dishwater that I was served I went to the counter and hoped to modify or perhaps change to something else , the response was sure you can change to whatever you want as long as you pay. There was not a remote sense of customer satisfaction or how can we make this better , the attitude was on the oh well too bad and could care less if you ever return again. I will never step foot in there again and will stick to my large corporation coffee franchises like Starbucks, I guess that's my own fault for trying to support...

So this is going to be the review that I personally hate to read as I generally avoid commenting on anything except for the food and drinks.

Don't get me wrong, the Special Milk Tea w/ Boba and Espresso Shot that I got at 25% sweetness was great (though I wonder if this is 25% sweetness, what would do to me with the full sweetness :( ). No comments on their food, it does look great!

However, I had to drop a couple of stars because of their Internet connection, maybe this was my luck, maybe a bad day but if I am here to study/work and I cannot get more than 2 MB/S I will likely go somewhere else. Ruins the ambiance overall if you cannot connect to even google maps and connection is just SO SO weak (took 55 sec to load ONE google map page). Another point, about the internet password on the receipt, felt very weird, but that is just me - I am used to the Austin style coffee house where the password is right there.

Oh well, take this review with a grain of salt, check the speed before you decide to...