I gave my son the choice of where to eat last night and he wanted pizza. We had never been to Steve's before and were looking for more of a nice sit down/restaurant experience then pizza hut. When we entered I was pleasantly surprised with the nice cozy bar/restaurant area downstairs. The woodwork, booths, nice lighting was great. Unfortunately when we asked to be seated we were told we needed to go upstairs. I was slightly confused as there were plenty of people seated downstairs as well as plenty of open booths. Perhaps about 50/50. When I asked why we couldn't sit downstairs they said that there is some sort of shift where they serve upstairs some days and downstairs others... Still confused I asked how to get upstairs and told I would have to take an elevator, which seemed odd in itself. When we couldn't find the elevator since no one showed us where it was we took the stairs. We were then seated in a large open room. It was loud and had a very bad echo. Tall tables with tall stools not well suited for families. Was also extremely cold inside even with the 90 degree temps outside we were soon freezing. It felt like sitting in a large garage or warehouse. No atmosphere upstairs at all. We ended up just paying for our drinks since I felt bad for our server and left. I am still confused as how people were being seated downstairs and other were instructed to go elsewhere. I would have really liked to sit in the lower area as it seemed to be nice and cozy and comfortable but I'm kinda aggravated we were shuffled into a cold warehouse. What is the reason for alternating rooms when you don't have enough people to fill one? Why even alternate? Is it per shift? Per day? Still no idea. It made us feel like a second thought. Almost like they didn't want to deal with us so they sent us upstairs away from the rest of the customers. On a side note I have also ordered food from Steve's in Cuba city and was unhappy with the quality there. Their gyro meat is overdone and very dry and had the same result when it was replaced. See my other review with pictures. I was hoping maybe the larger more flashy restaurant in Platteville would provide a better gyro but unfortunately we didn't even get to eat before deciding to leave. We ended up going to Pizzeria UNO and had a great meal in a nice comfy place. I would NOT recommend Steve's in either city. The server was nice but that was the ONLY part of our visit which went okay. Very disappointing.