Caribou Coffee — Restaurant in Pleasant Hill

When we arrived to the drive through we thought they might be closed because the barista did not welcome us for a good solid minuet- maybe two. We thought maybe they were packed inside so no big deal. We ordered one medium hot cocoa with almond milk. We pulled up to the window and waited AT LEAST 6 minutes (minimum) for our one drink. I thought, okay that’s fine every one is understaffed and she’s probably the only one working. We finally got our drink. It was not hot at all. Hardly warm. We looked through the window as we drove off only to find that the entire place was empty. This was very irritating to me as I just spent $4.00 on a cold hot chocolate for what appeared to be no reason at all. Should have just gone to Starbucks or even the...

Personally I love Caribou drinks but this location just ruins my experience. Staff is okay I guess. Drinks always take awhile to make, but I wouldn't mind if they made the drinks correctly. Today we got three drinks, a mocha, caramel crafted press, and mint condition mocha. Mint condition was fine. Caramel crafted press had almost no flavor to it but the mocha? Tasted like just straight up steamed milk.

Very disappointed that they somehow couldn't make 2/3 drinks correctly, and this unfortunately isn't the first time I've had a drink from this location that just didn't taste right. Especially when you compare them to Scooters nearby that are both quicker and always makes the...

Wife ordered a medium iced campfire white mocha, which she said was good. She got me a medium iced americano with light cream and caramel. The americano came out in a large cup. Was weak and watered down. Could barely taste the caramel. Shots not as strong as normal. Was clear that the barista poured the shots and/or water over the ice, melting it down, adding more water into the mix. Rather than adding ice at the end. I've had many americanos from many Caribous, and they're always strong and flavorful. Got an...