Pho Lee Hoa Phat 1 — Restaurant in Pleasant Hill

Delicious Vietnamese food, nicely prepared, good size portions, and affordably priced. Egg rolls and fried chicken wings appetizers are served fresh cooked and hot. Enjoy the BBQ chicken and pork with rice. The chicken noodle soup comes with generous chunks of chicken breast, and bean sprouts with cilantro on the side. Meats are generally trimmed of fat and gristle, unlike other Vietnamese restaurants elsewhere. Food comes quickly: no need to wait long for food to be served. Asian fruit shakes and tapioca drinks are also available -- yum!! Very casual dining and limited service that's typical of most inexpensive Asian restaurants. Have eaten here and ordered take-out many times over the years. When craving Vietnamese noodle soup and/or rice plates, I always order from Pho Lee HOA Phat 1. There is a Pho Lee Hoa Phat 2 restaurant, but I've...

I ordered a large number 2 with no tripe, which is a large combination soup with beef broth. It came quickly but had almost no meat whatsoever. It consisted of many beef balls, some tendon, broth and noodles. It didn't have half of the ingredients as shown in the medium bowl menu picture. I've been coming here off and on for a while now but there are too many other really good pho restaurants in the area to waste my money in a restaurant that's skimpy. Service is a 0 star. Sat myself and waited for a menu. Other than the guy clearing tables, there wasn't anyone serving. Noone asked if I needed anything to drink or if I wanted more water...and the blender!!! Is so loud. It's located in the front of the restaurant by the register. And greasy greasy floors and tables, you slide around...

This used to be my go-to pho place, but not anymore. Today’s lunch was extremely disappointing. I ordered a bowl of beef pho with meatballs, and to my shock, one of the meatballs had a tendon that was greenish-blue in color. Thankfully, I noticed it before eating.

When I brought this to the manager’s attention, I asked why the tendon looked that way. He brushed it off, saying, “It’s just tendon.” That response was unacceptable. As a manager, your job is to take customer concerns seriously—not to dismiss them or make excuses.

I stood firm that the meatball was inedible, and eventually, they took the pho away. But throughout the entire interaction, not once did anyone apologize. It’s a real shame to see how far the standards have fallen. I won’t be...