Inklings Coffee and Tea — Restaurant in Pleasanton

This place has been my #1 love to go coffee place in downtown Pleasanton, until today! I had very negative impression from the service staff today. The story was, I ordered a cold brew coffee, and the male staff took my order and asked my name to put into the order. After a not-too-long wait, I noticed the lady in front of me in line got her order but had some problem, so the female staff helped her change the her order. Then it jumped to the couple after me in line, which made me wonder is my order missed! So I approached the female staff and asked where did my order stand? she immediately apologize and gave me the cold brew coffee in literally less than 1 min. Since I wonder why my order got missed so I asked the male staff who took my oder about how does the ordering system work to make sense why my order was missed? He replied:"didn't you get your coffee"? I was like! yeah! but not the point, the point is why? and he goes "it happens!", and "it takes times"! Well I truely saw the female staff literally spent less than 1 min to pour my cold brew, and so I replied to the male staff:"but, it took so quick to get the re-make one while it took so long for the first one, and seemed my order got missed!" He goes again "it happens!" and I was curious to ask how the order was put into the queue, and why it got missed? he simply replied they just say it, and I confirm with him, "are you saying you enter the order queue verbally"? he said "yes!" How is that possible? you asked my name to punch into the system, the staff making the coffee must follow the order queue to complete the order and call the customer to get the order! Why my order was missed? I just want to find out why, and the male staff was so terribly addressed my question just to urge me go, making me feel terrible! The female staff who missed my order wanted to give me a voucher but I didn't want it, because I just want to know why? and how did the order get missed? Still I don't know why, this made my today's experience the worst among all my past visits in this...

From start to finish the staff we dealt with did everything wrong by the book. When we first ordered, he had zero expression on his face, no smile along with no enthusiasm. As we ordered, we had a few questions and his answers curt. One of the orders included a decaf espresso and when received the drink, we asked about to verify it was decaf, he responded with "we don't have decaf". We expressed our dissatisfaction of him not informing us that there was no decaf when we asked for decaf so then so then he said he'll make us another one. As we were sitting and waiting, his co-worker came up to him and suddenly they glancing over at us while talking. The appearance of their conversation looked like they were talking about us. When we went to get our drink, we asked again, repeating our drink order to him. He looked at the drink ticket with a long pause, had the look of messing up our drink , then replied "it should be". At that point we left took the drink and left it on a table. During the entire time there was no smile, apology, clarification, guidance or...

This place is good for the most part, but I asked to get a puppucino for my dog and the guy that was making my drink said no problem and was nice about it. Then this girl that was working overheard and had an attitude with me about asking for a puppucino and said to me “excuse me that’s what the dog treats are for” and I said ok well can I please get a puppucino and she was like “I guess we can just do it this one time but that is why we have dog treats.” It threw me off because you shouldn’t give a customer attitude about asking for a puppucino like it’s not that big of a deal lol and then to say “I guess we can just do it this one time” is ridiculous to me lol every other coffee place has no issue with giving a tiny bit of whip cream to a dog in a cup so it was just very odd to me. If you want me to pay 50 cents for a puppucino that’s fine, but don’t give me an attitude about it after the guy said it was no problem. Like it’s not that serious idk why she cared so much, it’s a puppucino I’m not asking for a...