Kaki Sushi — Restaurant in Pleasanton

I went there to eat for the first time with my wife because the reviews seemed solid with over 400 reviews and it fell short. I call Kaki Sushi shortly after my experience letting them know I wanted to tell the manager or experience and no one has returned my call. This leads me to believe they do not care about their customers and how they can improve.

I have eaten at probably every sushi restaurant in Pleasanton and many in Dublin and this was sadly the worst around.

I ordered the ika fry and it was too chewy and the oil it was fried in was old. I have made ika dry at home and mine might not have been as tasty but it was not chewy or cooked in burned oil. I also ordered a roll and bento box, not special at all. The salmon in the bento box wasn't flavored, rather tasteless. The miso soup was also lacking some flavor, I could confidently say my home made miso soup was more tasty.

I am still hoping someone from the restaurant will call me back so I can let them know of my experience. To make up for this experience I'm looking to go back to my go-to sushi spot Meiko and Zakuro.

Update: July 16. $97 was a lot for a family of 5, where the three kids don't eat much, one only eats rice. Maki rolls seemed small for the cost (comparing to other local Japanese spots), the server seemed rush, came and took the order and rushed away. Food was okay, nothing special. The ambience is very nice, probably...

Decided to visit kaki after reading the reviews. However, it turned out to be a big disappointment. Food: food was merely average. Ordered Dinner combo beef short ribs with sushi. The bed ribs were burnt and overcooked, a bit on the salty side. The salmon sushi and yellowtail sushi were fresh, but the tuna sushi were not fresh, might have been sitting idle for too long. California roll was average good.

Service: I would give it a 0 if it is available. I was greeted by the restaurant hostess, who seated me fairly quickly. Then it went downhill. A Korean waitress attended me, very impatient in answering my questions to the menu. Didn't bring me eating plate or the little sauce plate to put soy sauce and wasabi in. When finishing the meal, I asked it would be possible for the waitress to help pack my sushi as my hands are tied on the phone. She rolled her eyes, and yelled "why" "this is not a 5 star restaurant"...I am not sure why she behaved this way as there are very few customers around for dinner and she was mostly just chatting with other waitors.

Overall, it was a big disappointment. Food was at or below average, service was terrible....

I think this place is super cute! And I like the fact that you get a free potato cake (like a latke) and a free scoop of ice cream (size of mochi ice cream). Everyone is super friendly and the sushi is delicious. The first time I went here, I had the Honey honey roll which is unagi, tamago and avocado in a sweet sauce. And I thought it was at a good price.

The atmosphere is very welcoming, and the staff are friendly and accommodating. I came back here recently with a friend because we had a serious craving for sushi. I had a veggie roll and inari. The veggie roll had avocado, seaweed, egg, and cucumber. It was quite filling. My friend ended up devouring two rolls, so I know she liked it.

Kaki is tucked away on the corner next to Walmart, so parking may be in issue depending on the time of day. We were fortunate to find parking nearby. We didn't wait long for our food, so I think the turnaround...