McDonald's — Restaurant in Pleasanton

We were optimistic when arriving. The facility seemed clean, and there was an employee mopping. All the ordering kiosks were offline, and no one was up front taking orders. There was one couple eating, one single diner waiting on his food, and one car in the drive thru. After 8 minutes of standing there (with several employees making eye contact with us), my husband asked the lady cleaning if someone could take our order. She just told him to stay off her wet floor and turned around, and walked off. Finally, someone came from the back to take our order. The food looked great and arrived quickly, but was cold. The bathrooms were so bad. The stall door didn't lock on the men's restroom, and the women's smelled like raw sewage. One women's stall had no toilet paper, and the other stall had the roll of toilet paper sitting on the floor (the dispenser was empty). There also was no soap, and I notified someone of the need for TP and soap. Three different employees went in to use the restroom, so I was pretty sure they'd replaced the soap. After eating, I went in to use the restroom before leaving and there was still no soap, the toilet paper wasn't restocked, and the roll that was there was soaking wet. There were several people who were waiting to get food that was forgotten from their order, and one couple waiting to order left. The staff at this location are really good at making customers feel ignored, and for that I cannot recommend...

Look, I get that they prioritize drive thru but what is the point of mobile orders and curb side if you are just going to wait 30 minutes to receive your food?

I am not going to attack the young man that brought my food out but it was just ridiculous to sit and watch the drive thru line move and having to wait 30 minutes for my order. I witnessed other people at the curbside getting out and going in for their orders, but with a car full of kids I didn't want to have to do that.

I called to ensure they had received my check in and when I called they said their ice cream machine was down as well, so I asked them if they were going to refund me that portion or what. They did refund me with cash but I was expecting them to bring my order out when they did that and then I waited another 10 minutes for my order.

My order was missing ranch and food was just thrown in the bag. Was very aggravating but at that rate I wanted to get out of there.

If you want to use the app I do not suggest picking up your order in curbside at this location. I have had issues in the past but this time was ridiculous.

They need to learn that you do not just priorize the drive thru and need to take care of the other customers as well. I also have no idea why they had the young man taking orders at drive thru and being responsible for curb side. This is nothing against him but more to management needs to get...

It was my Father's Birthday🎈🎂 he would of been 70 years old, I went to the cemetery 🪦 and I decided to stop afterwards at this McDonald's and BOY was it the BEST THING, I did! 😭 💝💖💖💖💖💖🙌🏻 There I met Adrian Navarro a young man who Welcomed me and my kiddos with a Big Smile 😊 Him not knowing How Sad we were, He took our order and when he found out, that I have food allergies, he went out of his was to make sure everyone in the cooking department was aware of my allergies! 😭🙏🏻 He was very Sweet, Friendly and very Caring, I needed that today!!! 😭💖 His Amazing personality was needed and he gave it completely! Thank you for having such a great young man working here! I don't live in the area and this right Here has to be Recognized!!! He didn't know how I was feeling, Yet he did his job Far beyond his job description! With his Extra Kindness, this here, was what turned my evening around! He deserves a Raise! He did such an amazing job that, I asked him for his full name, Thanks for having him work there! Thanks to Everyone who cooked my meal and for making sure that my order was done correctly, so that I don't get an allergy reaction! Thanks for having Amazing people working here! 💖 Thanks Adrian Navarro for being You & for Brightening our day 😭💖 You Deserve the Best, for being the Best!...