Mountain Mike's Pizza — Restaurant in Pleasanton

Told me it would be 15 mins when I placed my order over the phone. Got there in 10, understood waiting a few minutes which then ended up turning into a 25 minute wait. there was a man behind me who was picking up his order as well, paid after me & yet he got his order before I did. The staff went on & offered him a free 2 litter soda but he denied it, however they kept pushing and offering other freebies like a beer or bottled water to make up for the time he waited but he did not want anything. Waited another 5 mins after he left. When I got my order they didn't offer me a thing to make up for the ridiculous time wait just said sorry. Honestly felt discriminated because I am not a white man. Top it off pizza was soggy. I have never been to this location before & definitely...

Quality Issues: The pizza quality is inconsistent. Sometimes it's great, and other times we have too much/little ingredients

Delivery: Frequently we have delivery issues - it's either late, incorrect or the pizza isn't hot.

Service: The service is poor. Anytime I call about an issue, I'm on hold for 5+ minutes, unaware of how to resolve issues, incorrect orders. Recently, I called about a late delivery, and they were not honest about why it was late. I was told the driver had already left, but the receipt showed a time printed after the phone call ended.

Mountain Mikes used to be our favorite, but not in the last year. Whatever is going on with management of this location is affecting important factors of a...

I've always appreciated the quality of Mountain Mike's Pizza, but this location has gone down hill recently. I order from them frequently for my office, and they rarely deliver at the estimated time and often take well over an hour. They have also been forgetting items that were ordered, which is very annoying. I don't know if they are understaffed or just poorly managed, but they need to make improvements. The pizza itself is still good.

Update 10/2/25 Thankfully the quality and delivery service has improved recently and I adjusted my rating back up to reflect...