Mr. Pickles Sandwich Shop - Pleasanton, CA — Restaurant in Pleasanton

Like the countless other negative reviews here, I also used to be a regular and have decided to go elsewhere now. When their bread is fresh, it's great. But, their service has gotten worse and worse, and the delays in getting my sandwich average over an hour now. The employees will push the estimated time to about an hour after order. This happens no matter when I order. This allows them to let the ticket sit there for 50 minutes and then make the sandwich then. The problem is that no other restaurant I order from does this. So I don't think to order an hour ahead for lunch.

I had been eating here almost weekly, but each time I would arrive 45 to 50 minutes after placing the order, I'd get a smart alec comment from one of them that they still had time according to the ticket. This happens even when it's not crowded there. There was a heavyset female today with a shrill voice who gave me attitude about asking about my order 50 minutes after I ordered it (because she still had 10 minutes according to the ticket). Then when I came back in 10 minutes later, she yelled at all of us about covid guidelines and some of us needed to wait outside. I left again, without our sandwiches, and this time it was for good.

After reading all the other reviews with the exact same complaints, it's clearly a management issue. I'm only giving it an extra star because a couple of employees there are friendly, and when the bread isn't stale, it's quite good.

(Response to the owner's response. I placed my order at 11:05am. The predicted time of completion is 12:10 and he's defending that? Also I find it interesting that instead of replying to the email I sent trying to resolve this before leaving this review, he ignores my email and chooses to respond to the review. He has confirmed my decision not to come back was...

Before rating I actually tried this place three times this week.

My first sandwich this week was very good… the only issue was missing bacon and cookie. Considering bacon is not free to add on I am little upset that I paid for bacon and didnt get any.

2nd sandwich was missing garlic sauce and had onions after I said no onions. So it was unpleasant and I couldnt finish it. I also asked for extra lettice and that’s not what I got.

3rd sandwich was missing avocado and pepperchini again avocado isnt a free add on yet I paid for avocado that was suppose to be included in my sandwich.

The price of food isnt cheap and I paid for these sandwiches and expected what I paid for and did not get that.

Customer service… Was unimpressed with customer service. On their busiest time I can understand because I have worked in a sandwich shop but two of those times were empty and no one looked up to acknowledge me and no one greeted me. The only thing said was pick up? One person had really long hair and I don’t particularly care about hair styles etc but every time he looked down his hair fell forward over his face and then he had to tilt back to get them out and I could only imagine looking up and down is common when making food .. no hair tie or hair net? No hair was in my food just a concern for future orders. Bottom line everyone looked like they were over it, pissed off or tired and believe that the lack of quality in their service is representing...

I placed an online order.2 Sandwiches and a kids meal. Upon picking up my order I looked in my back and had no cookies and only a sandwich. Mind you a kids meal comes with a cookie and applesauce. When I go inside I ask what comes in the order and it’s repeated back to me. I said I do not have any of those items in my bag. All I got was sorry we ran out… So why did I pay for the full thing when I don’t get all the items??!!! Rip off. Check your order every time. Not only that.. she failed to tell me they were out and did not include any option so they expected me to leave with less and hope I don’t notice until I am home? I had a request to cut into 4 pieces from the usual 2 and I had no lettuce and it came with it. this is Worse customer service.

Update: The owner reached out to me through email from their customer service survey. He apologized on behalf of his employee and stated they had a busy weekend and had low stock of everything and he was out of town. I was fully refunded on my order.

I am willing to give this place another shot, but will try in person to avoid any online order issues and paying for things that they do not have in store. The owner was quick and timely in resolving the issue so for his customer service I will increase my stars but will update when I...