Noah's NY Bagels — Restaurant in Pleasanton

Probably won't go to this location any more. Google had listed this location open until 4pm on Saturday. The door was open and I walked in at 3:04 pm and the staff was filling an order of a customer and told me they couldn't help me because they were closed. There was no sign with hours and the door was open. This isn't the first time this location on Santa Rita Pleasanton closed early. It happens relatively regularly. The other issue with this location is they seem to be always short of selection of baggles or pats toe salad and are inconsistent when providing a pickle with orders... they have some good staff there from time to time but it is inconsistent. I have been going to this location for over 8 years and it is probably on the low end of Noah's experience as I travel a lot and order from other locations with high quality. This last instance sours my experience and will probably now go to another local competitor. There are also countless times I have left during business hours because of empty or lack of selection. Only good thing about this location is there coffee is great and when they do have selection make good sandwiches. I have probably not ordered from here half a dozen times due to lack of selection and probably would go here more often but not any more. I'm done with...

Horrible Customer Service. Extremely rude. We've been going to this place for many years now, never had a bad experience except for this morning. agreed, it was a weekend morning and they were busy but our experience was horrible.

Lady at the front desk who took our order didn't even make eye contact, didn't ask for a name, we had been waiting for more than 20 minutes, and finally decided to walk up to the desk and ask for our order, we were given a bag that wasn't our order, went back to the store, when we asked about our order, other lady that was making bagels was rude as well, she scoffed and was upset at us !! No apologies, didn't even bother to ask what had happened.

If not for another coworker of hers who acknowledged the mistake, went and picked up our bag, we'd have had to stand there and argue to get what we ordered.

I am not going back...

If you have any plans for the day, at any point, and you want to be on time, don’t go here. I wanted to get Noah’s on my way home from an appointment in Fremont. I ordered in Fremont at 9. I got to Noah’s at about 9:25 and my order wasn’t ready…. Ok fine…. Keep in mind I had ordered a garden avocado sandwich, a small cold brew, and a large cold brew. 10 minutes later I received my order, which ended up being wrong! I got home to find that my sandwich was made incorrectly! Ok fine I’ll wait for 5-7 business days for my food every now and then, but I would like it to be made correctly so it would be worth spending $18 dollars…….

Management needs to train their employees how to handle making large orders and still taking and making continuous orders as customers show up and order online....