Sato Japanese Cuisine — Restaurant in Pleasanton

I’m honestly not one to give bad reviews but this was, hands down, the WORST sushi and WORST service I have ever experienced. I truly do not understand how this restaurant has a 4.6 rating. It started with the service-we were mostly ignored and had to flag down our waitress for drink orders upon arrival, then after our first rolls were served we didn’t see the second rolls for well over 30 minutes, then we had to flag her down to get the check or we could’ve been there all night!

Now the food…this was the smallest sushi portions I’ve ever been served and we eat sushi regularly. The fish was tiny portions, limp, and not fresh at all. My dynamite roll had some sort of, what looked like and had the texture of regurgitated fish. And the rainbow roll, that finally arrived after 30+ minutes, had almost no rice, old fish, and tasted like mayonnaise! I even tried removing that mayonnaise mess in the middle but a) it took me forever, and b) it left almost nothing of each piece of sushi! In addition, it was a whopping $18! I have never paid that much for a rainbow roll! When I abandoned the attempt to dig all the mayonnaise out on the second piece I was never asked by the server if I wanted a box or if there was a problem with the food! It was like they knew it was horrible!

So after my husband had a beer and 2 rolls and I had water and 2 rolls our bill was $78!!! I have NEVER paid this much for sushi AND IT WAS TERRIBLE! I can absolutely say this because my husband and I eat sushi REGULARLY. We ended up going to a bar to listen to live music and eat bar food since we were...

Folks, you should go to this Japanese restaurant, this is an authentic one, the best Japanese restaurant I went in the Bay Area and the price was very reasonable. There are probably more than 10 or 20 Japanese restaurant in Pleasanton, this is the best one although I have been to only 3 of them; the other two 4+ star restaurants were not even close. The food (Sashimi) and even noodle soup are well prepared and tastes excellent. I am a very picky person and don't give 5 starts easily. When I saw an Asian lady sitting next to us ordered 3 dishes for herself to enjoy, I knew the food was good. Definitely will go there again, even driving from Sunnyvale or anytime passing...

So my elderly parents like coming here bc they said the quality is superb. They said it's comparable to the quality in East Asia. My family finally went here, and I guess I didn't appreciate the place as much as my elderly parents. The portion is so small and it's so pricey! I love sushi and sashimi but I guess my taste buds aren't as refined as my well-traveled parents. The service is good and the ambiance is cute. The staff are really from Japan and Okinawa. Sadly, I would spend my money elsewhere to eat at another sushi place just to make sure my stomach gets filled and I don't burn a hole...