Zack's of Plymouth — Restaurant in Plymouth Charter Township

⭐ 1-Star Review for Zach’s of Plymouth (because zero stars isn’t an option)

After the LIV golf tournament, my colleagues and I thought we’d end the day with a nice dinner. Unfortunately, all the other restaurants were closed, so we walked into Zach’s of Plymouth. That’s where the fun ended and the nightmare began.

We were seated quickly, which was the highlight of the evening, because after that it was like we’d entered a time warp. About an hour later (yes, an hour), I had to physically get up and ask the host if we’d ever see a server. When our server did finally appear, she took our orders and then disappeared faster than my golf ball in a water hazard—never to be seen again until random intervals when food mysteriously trickled out of the kitchen. In the meantime, I actually had to refill my own drink because apparently “beverage service” is a DIY project at Zach’s.

The appetizers showed up about an hour later. At that point, we didn’t care if they were edible—we were prepared to eat the tablecloth if necessary. Meals arrived in waves like some sort of cruel Olympic relay, so half of us ate while the others watched. The server even asked my buddy if he had received his burger yet. Newsflash: you’re the one who’s supposed to bring it! Spoiler alert: he had not.

Now, about the food. I’m fairly certain a 4-year-old with access to Lunchables could have done better. Dry, flavorless, and forgettable—if only we could forget.

Dessert took another hour and featured cold cinnamon rolls and a “warm” cookie that was about as warm as the Michigan winter. At that point, I’d already poured myself so many refills I was starting to feel like part of the waitstaff. Honestly, if I had just walked the desserts out from the kitchen myself, it probably would’ve been faster.

To cap it all off, I had to walk up to the front to get the bill because apparently, serving tables is optional here. The grand finale? Our server was casually eating chips at the checkout like it was her break room. She didn’t even remember where we were seated. When I politely explained how awful the entire experience had been, she rolled her eyes and basically told me off. A true masterclass in hospitality.

So after three hours, we left Zach’s of Plymouth not only disappointed, but spiritually damaged. If you’re looking for a fine-dining experience where you’ll spend your evening waiting, starving, and doing your own refills like a part-time employee, Zach’s is your place. Otherwise, do yourself a favor and eat literally anywhere else—even the concession stand at the...

I'd like to start this off by saying that I completely understand this places significance within the Plymouth community. It's looked at as a staple by many, and I would never want to take away from that.

It seems as though 24 hour diners are few and far between these days unless you're in or around a big city area. I absolutely see the need for these types of places especially in areas where there are a lot of factory and warehouse jobs that run 24/7. These types of places also tend to serve the bar crowd that like to get hammered, stay out late, and soak up their bad decisions with a greasy grilled cheese or chili cheese fries. It does make me wonder how the small independent joints like this find it economical and worth it to be open all of the time though. It makes sense if you have corporate pockets to pull from, not so much if you don't.

If you've never been here, it's very much a low-key easy going diner type environment so if that's not your thing, you may want to look elsewhere for a bite to eat. If that is your thing, I'd say you'll fit right in.

Service in my experience is fine, and everyone I have dealt with has been friendly and professional overall. It's nothing to write home about, but perfectly fine in my opinion. This of course largely depends on whom you deal with and how busy it is when you deal with them. I try and give as much grace as possible when it's chaotic and busy.

The food here is okay, and I honestly wouldn't give it much more credit than that. It's diner food overall, and while it does serve a purpose, it's not something that you'll find me eating on a regular basis. The price is okay as well. It's pretty much diner pricing with some items coming in at a more premium price tag. I don't know that I would personally consider it a "value" for what you're getting in comparison to what you're paying but it is of course edible and as I said before absolutely serves a purpose.

I personally found it kind of pricey trying to bring a family of 4 here on a budget, but that relates to my particular situation and may or may not translate to yours. That certainly doesn't take away from the fact that this is a perfectly fine place to grab a bite to eat no matter the time of day or night, and I encourage you to do so if this place seems like something you'd...

In the past, this has been a place that many kids from our school have come. Last night my daughter and a large group of her friends came to eat after their soccer game. My daughter order mac n' cheese, a side fry, and a milkshake. She specifically asked what the mac 'n cheese was like and the server said, "It's just like stouffers". (Normal, creamy etc.) When she got it, she said it tasted heavily of onions. She had a couple friends try it, and they said the same thing and didn't like it either. She told the server she didn't care for the taste and asked if she could switch it with something else. She was VERY polite. The server said, "I'll get the manager" and left without taking the plate of food. My daughter waited and waited without anyone ever coming back. By now everyone else had finished their meal and the server was handing out the bills. When my daughter wasn't given a bill, she asked about it (thinking since they never did anything about her food, that they at least would have removed the mac n cheese from her bill) she was told, "Oh, I don't have it. It must be up at the register." When she got there, the woman rung up her bill without ever letting her see it and said, "That will be $18.03" She questioned why it was so high, and proceeded to explain that no one ever came back regarding her mac n cheese, which she didn't eat, and she didn't feel she should be charged for it. The woman refused. She said her manager wasn't in and she would have to pay the bill and then she could call the number on a card that she proceeded to give her! She paid the bill and came home. When I called Zacks, I asked why no one ever came back to my daughter to help take care of her order, why she was never given an actual receipt to look at, and why her bill was so high. Turns out, not only did they charge her for the mac n cheese, and the other two items ordered, but they added a $3.30 tip onto the bill as well! I was given the same cock 'n bull story as my daughter that there was nothing she could do until she went through the video of the situation to see if it really happened the way my daughter described. Seriously? All this, over $6.99! Worst customer service ever. Will...