T-Mobile Authorized Retailer — Local services in Plymouth

I recently had a very frustrating experience at a T-Mobile store while trying to get new phones for my mom and myself. We walked in a little after 6 PM, and the store closes at 8PM. Right away, it was clear that the employee at the front was not happy to see us.

I tried to lighten the mood by asking what time they closed and if we had enough time for our transaction, but he snapped at me, saying, “It’s just been a really long day.” As we tried to find the iPhone 16, my mom wasn’t sure where it was located in the store, and I pointed out that there were two left. The employee threw his hands up in frustration and said “geez” before walking over to show my mom where it was.

I’ve never felt more disrespected in a retail setting. If I hadn’t driven an hour to get to this store, I would have walked out. Overall, this was a horrible experience and is a reminder that customer service matters. I hope T-Mobile takes this feedback seriously and trains their staff to treat customers with the respect they deserve.

ps. we left at 6:30 and he said he didn’t have time to activate my new phone and i had to...

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