Caribou Coffee — Restaurant in Plymouth

I consider myself a cafe veteran. I have gone to numerous cafes and ive had so, SO many coffees. But THIS cafe. ive never enjoyed my time at a place more. I wished i could just roll out a sleeping bag and stay. The ambience, the drinks, the service, EVERYTHING was top notch! Once i walked through that door it felt like i entered another realm entirely. I felt happy for the first time in years. My drink was PERFECT, i loved it so so much. The barista, Josie, had done SUCH a good job with it i wanted to kiss their forehead and propose right there. Actually i plan on doing that very soon because i WILL be going back for more. You’d have to chain me to the bottom of the ocean to keep me away from this cafe. And Josie. But mostly the...

I'm giving them an extra star because they are Caribou and nobody makes dark hot chocolate like they do. But the service at this location is not up to par with most of the Caribous that I visit. The employee behind the counter seemed annoyed to be working. They ignored me when they first saw me, then they failed to ask for my perks number, then they failed to tell me that I had a free drink! I know I could have checked the app myself, but every other Caribou that I've visited would tell me if I had a perk for a free drink. The employee seemed to want me just out of their hair; they had zero customer service skills, and that can only reflect on the management. This Caribou really needs to step...

I’m new to the Minneapolis area and have stopped by this Caribou Coffee a few times over the past several weeks. On my most recent visit, I was really impressed by the staff, especially Jennel and Abby. Abby took my order with a friendly attitude and great customer service, and when my drink was ready, Jennel had already set out my coffee, half and half, and even a cup of filtered water with no ice — exactly how I like it. It was such a thoughtful gesture and shows the kind of attention and care this team brings to their work. Janelle and Abby are a testament to the quality of staff at this Caribou location. I...