Starbucks Coffee Company — Restaurant in Pomona

I ordered the cappuccino and it was okay. I think there is a new barista making drinks because this cappuccino had more milk than foam. Today there was a long line of cars in drive thru and it took much longer than usual to get my drink. There was a new gal at the window and my bill was $4.65. I gave her $5.65 and asked for a receipt. She didn't give me my change and when I asked her about it she said the cost was $5.65. I told her my receipt says $4.65 and she checked and then apologized and said she didn't have her glasses and gave me change. At first I was annoyed by everything, the long wait and this interaction with this transaction but upon leaving as I was driving straight, a lady who came out from the left of me and didn't look cut me off and I nearly got hit. I didn't have time to honk it happened so fast. If I didn't have that extended interaction with the barista, I would have gotten hit by that careless driver. Sometimes things happen for a reason. That interaction with the barista delayed me long enough to be seconds behind from getting hit. Needless to say I was no longer annoyed but very,...

There was absolutely nothing wrong with my drink or the service, but I went in to buy a bag of espresso beans and couldn't find any bags of anything at all, except tea. It turns out that they (or their manager, most likely) decided to put all of their coffee high up on shelves above & behind the counter, where no one I know would think to look. I certainly didn't. Other Starbucks use that space for supply storage, if it isn't covered by the menu. This location will probably lose sales from people who want to browse the coffee, as opposed to people like me who went in knowing exactly what I wanted.

Good drink, good service, friendly employees, bag coffee...

Occasionally, I buy Mocha Creme Frappuccino’s for my siblings (all under 10 years old) and they frequently mess up my order at this location. Instead of my usual order I got Mocha Cookie Cream Frappucino’s. This location lacks attention to detail.

Similarly, I occasionally order for myself ice coffee with only Splenda and no classic sweetener because of suspicion of my family’s prior history of diabetes and yet at this location they are inconsistent with my order. This did not happen today but it has happened in the past.

One mistake is an outlier,

Two mistakes is a trend,

Three mistakes is a pattern,

And mistakes like this have happened more...