Pascal & Cathy Bakery

I recently had an incredibly disappointing experience at Pascal and Cathy and I feel compelled to share my frustration. My visit to the bakery was just 30 minutes before closing time, and what transpired left me feeling disrespected and unwelcome.

Upon placing our order, the staff member informed us that the bakery would be closing in 30 minutes, as if to imply that we were not allowed to sit and enjoy our meal. This attitude was completely ridiculous and unacceptable. As paying customers, we should have been treated with respect and given the opportunity to dine without feeling rushed or unwelcome.

What makes matters worse is that this is not the first time I have encountered such behavior at this bakery. On a previous occasion, an older lady displayed the same dismissive attitude and actually asked us to leave as soon as she closed the doors. It is truly shameful that I made the mistake of returning to this establishment, only to be met with the same nasty treatment.

I am deeply disappointed in the lack of professionalism and basic courtesy displayed by the staff at Pascal & Cathy Bakery. It is disheartening to see a business that I once enjoyed tarnish its reputation with such poor customer service. As a customer, I deserve to be treated with respect and given the opportunity to enjoy my meal without feeling rushed or unwelcome.

I sincerely hope that the management of this bakery takes this feedback seriously and makes the necessary improvements to their customer service standards. It is crucial for businesses to prioritize customer satisfaction and provide a positive experience, regardless of the time.

In conclusion, my recent experience at this bakery was extremely disappointing and left me feeling disrespected. I regret ever returning to this establishment and I strongly advise others to reconsider dining there.

Reply to owner: Dear Owner of Pascal and Cathy,

I understand that everyone has their own personal circumstances and preferences, but it is unacceptable for an employee to display such a lack of professionalism and disregard for customer service. I was shocked when, just 30 minutes before closing time, I was asked to leave the restaurant. This not only made me feel unwelcome, but it also left a lasting negative impression of your establishment.

Furthermore, I find it disheartening that you would use the excuse of caring about your employees' well-being as a justification for such behavior. While it is important to prioritize work-life balance, it should not come at the expense of customer satisfaction. If an employee is not willing to work during regular business hours, it would be more appropriate to find a replacement who is committed to providing excellent service and treating customers with respect.

I must express my disappointment with the overall level of customer service I received during my visit. It is disheartening to see a business that claims to value its customers fail to meet even the most basic expectations. As a result of this experience, I regret to inform you that I will not be returning to Pascal and Cathy in the future. Furthermore, I will be sharing my negative experience with others in the hope that they do not have to endure the same treatment as I saw many reviews in here complaining of such behavior from your employees, and your excuse was the language, or miscommunication, it is very clear that maybe the owner and employee are all the same, lack of respect!