Omelette Cafe — Restaurant in Pooler

The Pooler location has been one of my favorite breakfast/lunch places since I first vacationed and later moved to Savannah & Pooler. Unfortunately, my sentiments no longer apply. I believe in high-customer service and professionalism. Just today my family and stopped by to get lunch. As I entered the restaurant, I was immediately asked by a pleasant server if I would be ordering to go. I responded yes. She told me the two ladies at the cash register will take my order. A second or two later one of the cashiers said we are closed and the cooks stopped cooking. It was around 2:35-2:40 pm, and they close daily at 3 pm. I asked who’s the manger. She was seated between a couple of servers at the counter prepping to close. I questioned why that was said when I was immediately told I could place my order. Additionally I stated it was not 3:00 pm and you can’t tell me you are closed when clearly you are open and have some time before they actually closed. I questioned the ethics and legality of what they communicated. There was a young server who began demonstrating unprofessional behavior making antagonistic word and grinning while looking at me. She even said later that she can laugh if she wants. The manager finally decided to come to the cash register calmly and we discussed the concern. The cashiers took my order. The manager took several minutes before passively saying something to the disrespectful sever. Nothing changed about the young woman’s behavior. The manager took her to the office and they came back a moment later. At one point she and my family member exchanged some words because of the young woman’s unbecoming behavior. She then tried to approach my family member physically and aggressively, so much so her coworkers tried to hold her back. I held my family member back and asked my family member to go back to the car because we don’t need any further issues and it’s okay. The atmosphere shifted and the rest of the staff were looking like a deer in headlights. I was so appalled by what occurred I shared my disappointment because we often would patron the restaurant and never experienced such unprofessional, threatening, and demeaning behavior there. I asked for the store contact person’s phone number and the name of the young lady who behaved so badly. The manager politely refused to do so. It was in that moment I knew I would not be eating or recommending this specific restaurant ever again! Such a disappointment!!! Yes, the food is delicious but the unprofessional and threatening behavior overshadows all of that!...

I wish I could honestly give negative stars!!!! My husband and I decided to try this out for breakfast while in town. Well one of the waitresses mistakenly gave my husband’s food to the couple sitting behind us. In my eyes it was no big deal because it could easily be remade because it was a grit bowl. The issue came when the server took the bowl back to the counter and said ummm can you remake this because seat two which was me is looking so I can’t just give this to them. Ma’am you are absolutely right you can’t just give that to me. Well the cook said no just stir it up and give it to them!!!! He absolutely refused to make the food over! Not only did we not get the food. But I had to pay for the other meal we didn’t eat. Needless to say we had to drive back to Augusta hungry. If you live in Pooler or just visiting don’t waste your time here!!! I been in the F&B industry 20 plus years and never seen anything like this! I wish one of my cooks would refuse to make a guest food. I would fire them on the spot. To the waitress it shouldn’t matter whether I was looking or not. It is very unsanitary to give someone food that you just pulled of another...

I had a pretty disappointing experience at this restaurant. The waitstaff seemed short-handed, and there were a lot of empty tables that hadn’t been cleaned. I noticed an older waitress who was doing double duty—cleaning tables and serving food.

The wait time wasn’t too bad, though. They took our order within 15 minutes, and the food came out another 15 minutes later.

I ordered the NY Strip (medium rare) with eggs and hashbrowns, and my friend got the fried catfish with eggs and crispy potatoes.

The catfish and eggs were really good, but the steak was a letdown. A quarter of it was medium rare, another quarter was rare, and the rest was basically raw. I didn’t feel like complaining and causing a scene since the place was already a bit chaotic, so I just left a tip for the hardworking waitress and gave her some polite feedback about the steak.

The restaurant felt disorganized, with a bunch of staff behind the registers, but they didn’t seem to be managing...