Fazoli's — Restaurant in Poplar Bluff

My husband and I love to eat here and the other night we went through the drive through and ordered and we waited but the cashier said we are so sorry but we made a mistake with part of your order and we are fixing it and if you could just pull forward we will have it out to you in about 15 minutes and they did and they also gave a coupon for 5.00 off our next purchase. I want to say to the team and management that was working that night Thank You for seeing the problem that the staff cooking made and fixed it. You could have easily just put it together handed it to us and it be wrong but you didn't you explained the mistake that was made and rewarded us as well. We will be back to eat again. Thank you to all the staff who are working hard and long hours to make our family a meal in these hard times. I know it is hard to be short handed and no help but you all handled...

Im a barefooter and have screenshots of the citizens rights act regarding barefoot patrons for my current state. Most store employees usually try to kick me out or tell me to put shoes on which is ILLEGAL. But i entered the facility barefoot with a backpack and a ukulele and they greeted me with a smile. While retrieving my wallet from my back pack the cashier saw my gun and again just smiled. They were accommodating with my complicated pay method. I felt comfortable leaving my back pack in the dining area while i went to their very clean restrooms. One thing i saw that was very refreshing was that the on duty workers stopped and checked on their coworkers that were eating on their lunch break as if they were another customer, I thought it was sweet. The prices are reasonable the food pretty good but the people...

The guy who was running the drive thru was very nice and patient with us while we took our time ordering through the drive thru. It was near closing so, I am hoping that is why my chicken was ice cold throughout. I ordered the bacon chicken ranch salad. I took a bite of the chicken by itself and the piece I took a bite of was ice cold almost as if it wasn't warmed up properly. There was hardly any bacon on it and barely any cheese. I made it a meal and got a piece of pepperoni pizza with it. It was pretty good though! After leaving this review and the owner reaching out to me, I spoke with Brittany, the manager. She is so nice and was very apologetic. She offered to make the salads right. I love the customer service y'all have and wish others would follow it,...