Domino's Pizza — Restaurant in Poquoson

This store is an absolute dumpster fire. I stood out front for 10 minutes yelling hey to get someone to come up and give me my pick up order but the “manager and a co-worker” were smoking weed in the back while i waited. Mostly im upset at their inability to put buffalo sauce on the buffalo chicken pizza. Im actually baffled. I over-looked home dude smoking up in the back. i over looked the first 3 times they forgot to put buffalo sauce on this exact pizza ive ordered many times before… the pizza is literally named for the sauce. The last time this happened i talked to the “manager” and was assured it wouldnt happen again. Ive worked in restaurants before and i understand the work that goes into a job like this so ive never complained before. Tonight when i picked up my buffalo chicken pizza the young dude behind the counter was like “man thats our best pizza and that sauce is number 1”I said i 100% agree. When i got home no buffalo sauce. So i called the store to let them know, and am directed to miss Ekaterina Fritz. She proceeded to tell me that the delivery drivers dont know how to make the pizzas so the man who said the sauce was great wasn’t responsible for my sauce being missing. I mentioned i worked at dominos once upon a time and that the build sheets hanging above the pizza build station (3* for ambiance) showed how to make it. I thought someone should have known the recipe. She then proceeded to tell me that i should have checked the pizza before i left and that it was my responsibility to make sure that it was...

I’m rating here since it won’t let me leave a review on my past order. I went to pick up my order and the driver came up to help me. Since I was paying in cash he needed the manager to unlock the computer and register. He asked, and she proceeded to ignore him. The manager, I believe her name was Cadia/Kadia, kept slowly making her one pizza she had. He went to go bag up my sauces while we waited for her. He comes back up and hands me my drink, turns to the manager and asks again for her password. She turns and proceeds to yell rudely “I’m making a pizza so you’re going to have to wait, I’m busy and I’ll get there when I get there”. The driver sheepishly turns to me to apologize and I say no worries. She finally comes stomping over, all agitated, and rambles to the driver about figuring it out himself. I was shocked she could act this way in front of a customer and she didn’t acknowledge me at all. She very rudely just goes “name?”. She kept mumbling under her breath and was very unprofessional during this whole encounter and degraded her driver right in front of me. Nobody, not even a manager, should act this way. This was such a baffling experience and i will not be ordering from this location until this manager shows some respect. What an...

I have experienced the worst with this location. My pizza was not completely cooked. The sauce and cheese was loose and it was under cooked. By the time the driver delivered my order it was all over the box. We had to eat the pizza with a fork and knife. I called to report the issue and was told they would correct the issue and I would have a replacement pizza under my information. When I called to redeem my replacement I received a recording stating someone would be with me shortly...... after an hour of waiting the line disconnected. I decided to call back on Saturday to redeem and was told I had to pick up my pizza off their mistake. Disappointed and irritated, I spoke with manager on duty and she said they were close for the week because of equipment replacement and I should have checked on Facebook to see that there location was closed all week. Well I feel as if the website should have stated they were close along with a recording on the business line. Website only shows to call because they are not delivering. I will not be using this location again, one too many issues from them. I will drive to another location and forfeit the luxury...