Wendy's — Restaurant in Poquoson

This Wendy's should be closed down. And I honestly didn't believe the so called manager who called herself "Angela" I had to take her word for that bc she wasn't wearing a name tag that identified her. When I asked for my money back because I had been in there for minutes waiting, I spent my entire lunch break standing there waiting for my food that I never got. She then made me wait for another 10 minutes to give me myoney back. So not only did my entire lunch break at work get wasted but I left hungry without food. And the so called manager named Angela was perfectly okay with that being the case. She has multiple opportunities to remedy the situation but she didn't. Probably for the best honestly because the store was dirty, it clearly isn't being ran correctly, lobby guest count for people that had ordered but were waiting on their food was like 17 people plus me. Also.probably better that I didn't eat anything from. There because the gentleman making the sandwiches has dreadlocks and a full beard no hairnet in sight (see video below). I've had to get my money back from a Wendy's I. The past and I had paid with my card, they didn't even ask me how I paid they gave me back the cash. However Angela insisted on making me wait even longer because she said she was unable to refund my money in cash and it must be returned in the original tender, when I explained cash would be okay and be faster and I had seen it done in the past she called me a liar. she said I'm just making that up. Also- when telling her I was going to post this review she told me she didn't care that I could do my worst, because nothing would happen she literally said that's fine " that doesn't bother me one bit. It's no wonder why this location has gone downhilll so bad. I eat Wendy's nearly every day during lunch break in the poqouson and Yorktown area. I immediately left this Wendy's went to the next one up the street and had my food in about 70 seconds after ordering. I'm sitting here now writing this review. It shouldn't be allowed for someone to waste 100 dollars of your time, then punish you even more when you legit have to go and can no longer wait for the food, with no fear of being held accountable for anything whatsoever. And sadly I believe her because it really seemed like she had already been down this road and knows for a fact that she will continue to get away with it.Do these folks not understand that people are literally just stepping out from work briefly to patronize their establishment, why would you go out of your way to take up someone's entire lunch break and then your have a smile on your face when they leave empty handed and hungry. My co worker had gone through the drive thru while I went inside. His food ended up being wrong and they overcharged him for the drink. I guess Angela will get away with it yet again. I've decided ive it will be to costly toy.time and wallet to track down whoever the real manager is for this location. But hey, at least maybe some other poor soul that was going to go try and grab food on lunch break here to think again...

I’m not sure if it’s fault of the manager or the employee but the customer service here needs more work. I decided not to order here so I cannot review base on the quality of the food. But my experience is as follows: I pulled up to the drive thru after another vehicle place their order. I waited a couple of minutes because I’m sure whoever had just taken the order is putting things together. I was hoping my presence would be acknowledged with a “Be right with you” or “Please wait a minute while I prepare their order” some sort of insight to know that they see me waiting but they are preoccupied. After waiting in silence I said “Hello?” Maybe perhaps they don’t know I’m here. The response I get from the not so kind woman working the window is “Just give me a minute”. No please. No thank you. So I decided to relieve her of the burden of waiting on me by leaving. If she was rushing because she was working alone at lunch hour then that’s a shame to the manager but if not then some courtesy along with that abrupt response would have been greatly...

We had a grilled chicken salad and a Crispy chicken sandwich on Monday night June 4. It took us over 35 minutes to get our order. First there was no grilled chicken prepared so it had to be grilled and it took a long time, second the "Crispy" Chicken breast was anything but Crispy! It appeared to have been prepared earlier in the day and keep in a warmer, second the bun looked like it had been out all day and was almost completely flat and unappealing. The sandwich had one tough piece of lettuce and a squirt of mayo. We ordered two baked potatoes but only one was available at 9 PM and closing was not until 10 PM. In our opinion this Wendy's does not meet it's founder, Dave Thomas' , high standards and if he was still alive he would give them one chance to get it up to his standards or he would pull their franchise. If this Wendy's does not improve soon it will go the same way the Triple in...