Ciao Bella

We just left here and it was truly a disappointing experience. This was our go to restaurant for great Italian food. We got to the restaurant early for our reservation, but when I told the hostess what time our reservation was for she said she didn't see it and they must have forgotten to write it down. Luckily we came early and it was not a problem or this could have been bad real quick. The waitress took our drink order for a couple Sangria's and she brought them out and said they didn't look like they normally did. We didn't realize this meant they were almost devoid of alcohol. For $10 each that would have been nice to know. She then took our appetizer order for their Calamari, and also we then placed our entree orders too. For the whole first half of our dinner we were seated next to a group of six people three of those being small children who did nothing but yell and run around the tables almost hitting us, and no one from their party or from the staff ever corrected them. After getting some bread and a refill of water and waiting a little while one of the wait staff brought out our entrees. We looked at him and he asked if we needed anything else, we said what happened to our appetizer? His response was, oh did you order one? He said the waitress must have forgotten it!. He could have the kitchen make it up now to get it to take home. We said no thanks, cold spongy calamari would not be good later on this evening. My wife and daughter got the lunch option entree which is half the entree plus a side salad. Both of their side salads were slimy browning lettuce with mushy vegetables that was totally inedible. My daughter's entree main ingredient was supposed to be shrimp, and her whole entree had exactly 2 shrimp in it! It was mostly pasta and veggies very disappointing. The waitress was visibly absent after she realized the mistake she made forgetting the appetizer and after hearing how bad the salad was. The Manager came out and asked how things were and he heard about it all. He offered to get another salad for them, but they figured it would be more of the same thing so said no. We got a couple boxes for what was left, and asked for the bill. It turned out the Manager took the price of one of the lunch meals off the bill which is nice, but this was supposed to be my birthday dinner and father's day dinner all in one. To have bad drinks, no appetizer, bad salads and find out they lost our reservation was just really a big letdown. Unfortunately we will not be coming back here and cannot recommend Ciao Bella as a place to come eat anymore.