Country Inn & Suites by Radisson, Port Clinton, OH — Hotel in Portage Township

Would not recommend. My family and I arrived around 8pm and went to the room that we were assigned, walked up to the door and noticed that the door was being held ajar with the door lock rod, weird but didn't think much of it. Upon entering the room we first noticed the smell, not terrible but seemed like a combination of stale air, some kind of smoke, pool chemicals, and cleaning solutions. We checked the beds and noticed lipstick stains and a large clump of hair in the sheets. This left us questioning if the room had actually been cleaned at all before we arrived. My wife went to the front desk to ask to be moved to a new room as we were not comfortable with the state in which we found the room. To the hotel's credit they had no issue moving us to a new room. However, while waiting in the room to hear back from my wife I heard the door to our room open (the door was closed and locked at this point), and in walks one of the cleaning staff. She walked in without knocking or anything, notices me and just says "Oh sorry, I forgot my phone" and leans down and grabs her phone that was sitting on the shelf under the vanity and walks out. Later we notice that that same staff member was not wearing any shoes. We move to the new room after this, which did not smell as bad, however, over the next hour we started to notice even more issues with this room than the one before. There was trash under the entertainment center, a wet/recent coffee puddle on the vanity that had dripped down onto one of the towels below, there were smiley faces drawn on the lamp shade in red sharpie, the wifi was terrible to the point that we couldn't stream anything, and the shower curtain rod in the bathroom was broken so that it wouldn't stay in place, resulting in the shower curtain sliding to the center. Because of this, the back of the bathroom door was peeling and chipped about a foot from the bottom. My daughter took a shower and while toweling her off a long black hair was stuck to her, which did not come from any of us. For all these reasons we did not feel comfortable staying in that room or the hotel any longer. We decided that we would ask for a refund and try to find accommodations elsewhere, but that is when the problems just continued. I went to the front desk to describe the issues we had and to request a refund, the front desk was not disrespectful or anything, but also not apologetic. They told me that in order to get a refund I would have to call the Choice Hotel help line as "They would not be able to process the refund on their end as the system would not allow them to do so since I booked online." (I did book online, but directly through Choice Hotel's website). I said that was fine and returned to my room to make the call. I was able to get ahold of the Choice Hotel representative and explained our whole experience to them only to be told that they were not able to process a refund either because refunds and billing are handled by each individual location. Ok, so I hung up and returned to the front desk, explaining what the Choice Hotel representative had told me. The front desk had me wait about 5 minutes while they clicked around on the computer and then told me again that they could not process a refund on their end and it would have to be done through the Choice Hotel customer service line. Not knowing what to do I returned to my room and called the service line again, explained the whole situation over again, was put on hold, the line disconnected, called back, got yet another different representative, explained the situation again including all the back and forth I had been doing. Finally, the representative offered to call the front desk for me and explain to them that they are the ones that can process the refund, not them, which they did. When the representative got back to me he said that the front desk was still adamant that they were unable to process a refund. We decided to leave and return home. I called back the next day and the manager was able to process the refund within...

I had attempted several times to speak with someone regarding an early check in for our trip from Florida to Port Clinton Friday July 19. We were going to Port Clinton for a funeral and we would have arrived early Friday morning between 5am & 6am. I spoke to several desk clerks who repeatedly told me they would have the manager get back to me. No manager ever called me back. The funeral was that Friday morning at 10am and sadly we missed it. When I arrived at the hotel for check in, the manager came out and I asked her if there is anything they could do for our inconvenience. She stated "Yes", a 20% discount. They had me pay the full price which I paid in cash, $553.65. She told me she needed to reach her manager to figure out how to do the refund of the 20%. I got with her the next day (Saturday) and she stated she was working on it, That she would get back with me. Well, the phone in our room didn't work. We were checking out Sunday morning to head back to Florida, When I got to the desk at 830am to check out, The male desk clerk advised that the manager wasn't in yet and that he didn't expect her until around 12pm (Noon). I was told the night before by the female desk clerk that she would be in around 8am Sunday. She wasn't there, When I asked for a receipt, the desk clerk said there was a balance owed on our room of 1 day ($276.82). I told him he's in correct. I had paid the 2 nights in cash ($553.65) at check in per the manager. I asked him if he's sure it wasn't my refund he's seeing. he said he didn't know what to do. When I looked at the receipt, it showed $553.65 Paid in cash, then there was a correction listed of ($553.65) showing they refunded it. Then it showed 1 night charge of ($276.82). Where was the rest of my $553.65 they took from me in cash ? Very shady practices at this location. I asked for the manager to call me and until this day, NO CALL, & NO REFUND ISSUED. I'm a Choice Loyalty member and very disappointed with this location. They stole from me and lied to me over and over again. They told me what I wanted to hear. Very disappointed. I did make a formal complaint with Cboice Hotels International and recieved a case #. Waiting to hear back from them...

Well as not everything at this hotel reflected this score, what it did reflect was very problematic for a restful paid experience. First, the curtains at this facility did an awful job at blocking out light, you wake up all night long starting at 1am thinking its like 8am as it is so bright with the light from parking lot coming into the rooms, making for restless nights. Second, and quite a big problem with this location is the marijuana smoking inside the hotel rooms. It was so bad that if we did not put towels along the base of our hotel door our room would smell heavily of marijuana smoke/smell. This is a problem I tried to address through the messaging system from the hotel, and although the messages said someone would talk with me to resolve the problem shortly, it was never addressed. I sense certain hotel staff maybe be responsible even have a room there are the culprits, and suspect some staff may be staying in a room, though certain. What I do know is that even though I consistently see the same faces of staff walking up and down the hallways daily, nothing was done to enforce hotel guest/etc from smoking in rooms and stinking up the hotel which is illegal in Ohio. For these reasons alone I would not make recommendations to stay here and likely will not stay here again and I visit the local area often throughout the warmer seasons. Very unprofessional for the lack of response, or any attempt to make it right, by at least confronting guest (if its guest and not staff) in stop breaking the laws, or by at least offering a discounted rate or something of the nature. Surprised not surprised when I checked out that was there was no discount or inquiry about our messages from hotel. only other gripe would be is the sheet seemed like a queen size sheet on a king size bed, it barely hung over each sides of the bed when laying flat. Other than these things there isn't much us of dissatisfaction with this location, breakfast hours I think should be until 10am instead of 9:30am like most locations, but it was better quality than a lot of other same grade/type hotels, place was clean and in decent shape, loved...