Baskin-Robbins — Restaurant in Portage

My son went to pick up some quarts of ice cream for the family, and when he arrived at 8:27pm CST on 6/3/24, the lobby was already locked even though the door lists open until 9:00pm. Someone who was sitting out back with a headset on informed him that they were only accepting mobile orders at that time. I downloaded the app, selected the ice cream, and found that the pickup date for that day was unavailable. He told the lady with the headset that the app was not allowing a mobile order, but that we just wanted a few pre-packed quarts. She asked him if he had exact change, and he said he wanted to pay with a card, and she told him the computers were down. What is the point of even being open if your computers are down and you’re only accepting mobile orders, but the app doesn’t allow for mobile orders at that time? Horrible customer service. I imagine this place won’t survive much longer with shady antics like this. We most definitely...

Arrived at 8:30 pm and the lobby was closed, we proceeded to the drive through since the closing time listed is 9:00 PM. Unfortunately, it seems that the employees do not want to provide service to closing time as the person in the drive through said they were closed although they we clearly working, lights on, hours listed on the door. It’s very unfortunate that the customer service is poor and the hours do not match the employees’ work ethic. Being a person that has worked in customer service, it is clear that although the store is listed and advertised to remain open till 9 PM, the employees prefer to not provide...

I make an order for photo cack image on 01/29/2025, and on party day 02/01/2025 i called them to delay it 1hr i surprised the order is not processed and they didn't even do like this type, they only thing they did is refund me, but this is not a good way for manager to deal with issues, they ruined my daughter birthday party, no body try to call me even before at least 1 day to give me a notification about that issue to deal with another place, the bad manager at all, he is out of states and no one in charge to follow up on emails, even if they don't have this orders why they keep it online for people and ruined...