Barrel Room — Restaurant in Portland

In the past I have had great experiences with the staff and management. Always had a excellent time. When I was planning a bachlorett party I thought of this place first. I called 10 days in advance to reserve a table. The party size was 13-17. I did not get a call back until the third time I called! I called first Wednesday, Monday, and Tuesday. I got a call back on Tuesday. I gave Victoria all my information, she said it would be no problem and told me that there would be a link on the website for the party to purchase tickets under the bachloretts name. She told me that the link will be up on Wednesday morning. It wasn't. Wednesday night, still no link. I called and did not get an answer or a return phone call. I called again Thursday. Still no answer and no phone call back. The party is Friday! I have women trying to buy tickets that can't. I have a business that isn't returning my phone calls. I was left hanging, not sure if reservations could be made. I left a message that I will need to find another place, please call etc. Still no call. I gave up and called another place and the manager took pity on me and I was able to get a reserved VIP table at Jones dance club. After finding another place last minute, I see that Barrel Room finally posted the link to the party. At 9pm the night before the party! I still did not receive a call even telling me that the link was finally posted or an apology for the stress. It's too late now, I already have a place booked. It's unfortunate because we were all really looking forward to the...

I don’t often write reviews but due to the worst “owner” interaction of my life I feel compelled to do so.

Our evening started out very good. We got there before the music started and we were told to sit anywhere that did not have a “reserved” sign on the table. We found a seat and soon after another couple asked if they could join us at our table which we were completely happy with. About five minutes later, Isabella (or Isabelle) came and accused us of sitting at a six top table and only four of us being there. Our interaction was off setting to say the least but nothing came of it. Another employee came over a few minutes later and asked if they could use the other table which there was no objection. The night ended up great until we went to pay our tab. The bartender that was serving us all night and was amazing had a line so we were waved over by Isabella. I told her we would like to pay our tab and unfortunately due to it being a business card she couldn’t find our name. After explaining a couple times that it was a business card she became rude. I called the other bartender over and he quickly pulled it up. She gave us the most rude interaction, slammed our receipt down on the counter and walked away. The male bartender came over, apologized, and helped us out. I tipped him in cash and went o leave. We walked outside and as we were leaving we passed the owner, so I brought up our interaction with her. His comment…”BYE”.

As a small business owner I hate to speak negative about another business but this time I feel...

First, I would like to say that the dueling piano show is amazing and a fun time. But some friends and I spent a lot of money for a bachelorette party and it was a disaster from start to finish. We booked a VIP package with this company in advance. It was meant to include seated tickets, appetizers, dinner, champagne and a surprise roast for the bride. We spent $285 (47.50 per person) for this package. When we arrived, the venue had lost our reservation. They then put 6 of us at a four-person table. No one seemed to know that this package existed, and we had to keep telling them what was included and that we had already paid for food etc. We were made to believe that we had to spend this extra money to have our bride be part of the show, but while we were sitting there, we found out that this could be done for anyone at anytime to during the show. The Waitress ruined this surprise by talking about it in front of our bride. I am mostly upset because we paid in advance for these services and it took 2 ½ hours to get our food. We had to ask for it more than once and when we got it, it had clearly been sitting under a warmer for a long time. This was supposed to be our big stop for the night and from start to finish it was a disappointment. I wouldn’t book an event package with them, you spend more than its worth and I feel a...