WorldMark Portland Waterfront Park — Hotel in Portland

We have stayed in several Wyndham locations, and in general, we have had a great time with the staff being welcoming and our accommodations better than average. However, we felt that $39.00 a night for valet parking was extreme for a service that should have been discounted for the owners considering that there was no other option. The room was fine, but nothing to get excited about.

Arrival date: 10-09-2022

The worst part of our stay was that the staff's promises were not kept and that my husband was humiliated in front of staff and other guests. We were promised 3days of valet parking and a $40 gift card if my husband's attended the promotional meeting at 8:30 am on Monday, the 10th of October. However, we explained clearly that (owner on file) was exhausted and feeling sick and that he could not attend the meeting. The staff told us that (my husband) could participate in the conference in my place. Everything was scheduled, and they even took our deposit of $40.00. Date of promotional meeting: 10-10-2022 8:15 am My husband arrived early to register at 8:15 am. He was escorted to another area for the conference, and he provided his information. He was invited to have coffee while waiting. He was then greeted by a lady who seemed to be a salesperson. Shortly after, the manager, Mr. Petersen, cut the salesperson short of her conversation and informed us that I could not attend because I was not the owner on record and would not be able to participate in the meeting. Mr. Petersen said it was their mistake and that they could schedule another appointment where I, (owner), could attend.

Shortly after: 10-10-2022 9:15 am

I came down to talk to Mr. Petersen with my husband, and Mr. Petersen’s main intention was not to satisfy our needs but to get me to schedule another day for me to go to another sales meeting. I (Owner), told Mr. Petersen that before I planned another day, they would need to fulfill their contractual agreement for my husband, that got up early that morning and went to the meeting. If he would like to invite me, another gift would need to be provided to go another day. After admitting fault for all the confusion, the humiliation continued in front of staff and other customers by turning things around and saying that I, as an owner, should have known that owners can only participate in informational meetings. My husband stepped into the conversation and told Mr. Petersen he was wrong. We should not be responsible for your staff's mistakes. Mr. Petersen then said he would talk to the director and get back to us. Mr. Petersen never got back to us!

The evening of 10-10-2022

Coming back from our day's activities, we went to activate our valet parking and met with Adriana (Night Manager). It was evident that Adriana was already provided information from Mr. Petersen (Day Manager). She greeted us again and started to explain the situation. She said that the staff attendant who helped us was in training and that if she had been there, she would have ensured that would not have happened. She further said, “at least you have three (3) days of FREE valet parking. This would normally not happen, and you should be happy.” She than smiled and took a challenging stance. She said that she would be in contact prior to us leaving, but this never happened. It was not worth future aggravation; it was evident that what was necessary was to write a formal complaint.

It was embarrassing and humiliating to go through all this with not one but two managers defending $40.00. What happened to the hospitality business? Are your customers not important anymore? We not only expect to be compensated for the $40.00 that your staff promised, but your managers were out of line, and we should also be compensated for the humiliation and aggravation we went through in front of staff and...

SERVICE & CHECKIN Checkin here is inherently lengthy due to the feature overview & different guest systems. Normally I abhor slow checkins, but I'd sit through this one twice bc the stay is worth the wait! Consistent, professional, & personable service at every level, including phone service. Emily was incredibly fluid & thorough in covering the amenities. Special s/o to the Doorman as well (the real MVP)! Free early checkin. Free 1 hour late checkout.

LOBBY, ELEVATOR, CORRIDORS The building is very unassuming but the design & aesthetic inside was nicely curated. The lobby was pristine, lux, & appropriately decorated for Halloween. Very fun & lively at various hours. Elevators were spacious, just a tad slow.

ROOM (suite) https://youtu.be/IaOc_jye0Eo Large, clean, modern suite with... everything. They hit all the functional marks Good Lighting: ✅ Functional windows: ✅ Comfortable Seating: ✅ Tabletop space: ✅ Closet + drawer storage: ✅ Performant AC + fan: ✅ The tile could be cleaned better or more frequently.

BED No complaints--we slept like royalty! The duvet was excellent: cozy, fluffy, warm & fresh. A+ mattress: good support & firmness A+ linens: soft & clean A+ pillows: right-sized, nice density

BATH A medium-large restroom space featuring a modern design & traditional fixtures. The combinations shower-tub delivered great water pressure. I really enjoyed the hand showers in their accessible rooms too. Towels were fresh & clean. The bath robes (available by request) were underwhelming; interesting pattern & light, but the texture didn't add value. Various toiletries were provided & there are plenty more available by request downstairs. Grout lines have seen better days & are in need of a touch up.

TV & ENTERTAINMENT Unmounted ~40" FHD Samsung flat screens primed for streaming. These models are older, but picture quality isn't an issue & have full compatibility with Google TV. Ports were easily accessible & the universal remote interoperability was solid.

WI-FI & CELL RECEPTION An unencrypted network & a clunky over-engineered registration portal. Every beautiful thing has 1 flaw & this would be it. QoS is well-tuned tho & throughput was adequate for remote work + multi tasking Good proximity to towers for consistent 5G-5Guw speeds (Verizon). --Performance-- Video streaming - good Online gaming - great Video chatting - great --Nerd Stats-- 12-20 Mbps download 15-19 Mbps upload 0% packet loss 15 ms latency 10 ms jitter

FOOD & DRINK Sadly, contactless (DoordDash) delivery is a no-go. But, unlike most hotels, the staff were incredibly helpful w/locating deliveries. There's a restaurant on-site but no room-service so we didn't explore this 💸. Not a big deal bc the kitchenette was fitted with a full size fridge, microwave, stove, cookware, & clean dishes. Great inventory for an extended stay. The pantry downstairs has additional appliances if needed (air fryer, etc).

NOISE Peaceful atmosphere & quiet patrons. The unhomed are still as rambunctious as ever, but weren't a significant source of noise pollution & only an issue if facing the street.

LOCATION The concierge did an AMAZING job at giving us a lay of the land. We're very familiar with the surrounding area, yet my tiny spiel here wouldn't do it justice; so talk to Ace--you're in good hands! They provide plenty of navigational resources with very solid recommendations.

VERDICT Competitively priced: ✅ Exceptional service & hospitality: ✅✅ Comfort, high quality, convenient: ✅✅✅ ...I regret not staying longer. But they went above & beyond to earn my business & you won't be disappointed. An overwhelmingly high...

My parents gifted us a stay here for our 10th anniversary. When we checked in, the front desk clerk asked why we were staying, and then asked us what kind of wine we prefer (with a wink wink). Wow, how cool, we thought! We checked into our room, which was small but nice, and walked around the neighborhood which is well-situated right by the waterfront park. So far so good. All the hotel employees were eager to help, and offered helpful suggestions for places to eat. Then came the sales pitch. We agreed to sit through a 90 minute meeting for a 7 day trip at any of their worldwide hotels (some requiring a few hundred dollars upgrade fee). We asked, "What's the catch? When does it expire?" and we were told that we'd have a year to book it. Great! So we sat through the meeting with an open mind, and in the end decided we're not in a position to buy this year, as we have other major purchases lined up. Our salesperson wasn't too pushy and was respectful of our situation and decision. Later that night, we got the email with the certificate for the free trip, and were surprised to see that the certificate expires in two months, and travel must commence within a short period after that. Well that won't work for us. So we talked to them about this, and they said they'd give us ANOTHER travel certificate, expiring in a year, and could keep the original (though I doubt we'll be able to use the first one), and they'd follow up in the next day or two. Great! After days of no follow up, I call and they apologize, saying they don't have those certificates anymore, and instead can give us Wyndham points, which can be used at thousands of hotels nationwide, for two nights. Ummm... not what we were promised, and looking at what was available, they were mostly pretty cheap motels, not travel destinations. In the end, we were able to trade in those points for a $100 Amazon gift card, so it wasn't a total loss, but a far cry from what was promised.

Oh, and I guess they asked about our wine preference at check-in because they were just curious, because that was the last we heard about it. (Or maybe that's only for people who become members during the sales meeting?)

My overall impression is that this is a nice hotel with very nice, helpful, well-meaning employees, working for a company that is plagued with some combination of not having their act together and some bait-and-switch sales tactics. I hope that this isn't a reflection of Worldmark/Wyndham, because it didn't make me eager to...