Burgerville — Restaurant in Portland

I ordered 4 cheeseburgers and 1 plain burger, small fries and a small coke. It came out to $33 and some change, I asked her to double check the order because that seemed steep even for Burgerville. She said yep order was correct and that was the total. She did offer a pup cup to my dog and of course she loved it. That is why I added a star to service.

I had to pull forward and wait for my food for a few minutes which if fine; however, when she brought out the food she gave mine to the car behind me and gave me their food. I seen by the tag on the bag it was not my order- so I called her back after she gave my food to the car behind me, who did not check the tag and proceeded to eat some fries before she could get my bag from the car. I asked her if she could replace the fries and she stated that they did not touch anything and they could/would not replace the fries, um ok I am not going to eat them now they had their hands all in them. So I head home.

I get home and start handing out burgers slapping hands as they grab for fries (lol) b4 I could tell them they have been molested by the car behind me. I seen there is an extra burger a plant burger in my bag that I missed on the tag as I seen burgers and fries. So she charged me for a plant burger even after I asked to double check the order before I paid.

I called the store and they told me that I can bring it back and get a refund- I told them I am in a middle of a move and will bring it later if possible. I brought it in that evening keeping it in my fridge until we did the last run and I was able to bring it to them with the paper of the items that they tape to the bag. The younger person told me there was nothing that he could do- I should of brought it back earlier and turned his back and started talking to the other co-worker like I wasn't even there.

I threw the plant based burger away and walked out saying good-bye to Burgerville. Eating out is a luxury these days and I would rather spend my money at an establishment that cares about their customers and try to make things right.

I did not order the burger I paid for the plant based burger, I did not order I could not get one person including myself to eat said burger, the smell is...

This Burgerville location has gone downhill. I don't like to bad mouth businesses but I've had poor quality food and moderate service the last few times at this location so I felt compelled to comment.

This evening I picked up my daughter and we decided to go here for some locally sourced fast food. We ordered two burgers and a large fries to share.

We pulled up to the first window and the young man held out this huge, antiquated keypad for me to use. It's not his fault that he has to offer me early 2K's technology to use, but it appeared he had to instruct every car in the drive thru on how to use it. When we were done with the transaction he motioned with the giant keypad out the drive thru window towards the West Hills and said "Enjoy the views of downtown while you wait for the food". I understand he was trying to be cordial but the reality was the view was more South Waterfront vs Downtown.

We did get our food in a reasonable amount of time but as we drove off we ate a couple of fries to find them at room temp and greasy. Once we got home (7 minutes later) her burger looked like it was dipped grease. The bottom of the bag was soaked with grease.

We all have bad days. We don't always know what's happening with someone in their personal lives but the poor quality of the food wasn't because the Burgerville employee was up late being a caregiver to a loved one.

This poor quality meal passed through multiple hands and each of those people must've thought "This greasy burger and mediocre fries are ok to serve".

What happened to you Burgerville? I got better food and service from your SE 92nd & Powell location before they closed and boarded up...

I used to love Burgerville and it was a healthier alternative for fast food. Unfortunately their quality has become so dismal now I don't know if I will keep giving it another chance. I've complained to the company but they don't respond. This time the order was wrong and food quality abysmal. The drive thru wait time was almost 20 minutes but there wasn't a long line. No reason given for the slow service and the staff looked depressed. I ordered the Northwest burger with no tomato or pickles. Instead they gave me no lettuce but left on the tomato and pickle. The burger patty itself was sad and not even in a round shape. It looked like 2 thin pieces of meat thrown together to make a patty. The burger itself didn't look anything like the picture. The patty size looked like it was a original small cheeseburger size vs the Northwest it was supposed to be. I spent over $20 on this meal and the only decent thing was the milkshake. The fries were over done, $8 cheeseburger a joke and horrible service. I didn't even get napkins or request for condiments. By the time I realized this I had already driven away and didn't have time to go back. This is sad to me because Burgerville used to be one of my favorite places to eat quickly and been going for 20 years now. I'm not sure I'll go back after 4 bad experiences in a row over the last 8 months. It's not just this store but have issues and disappointments with other ones in the...