Little Big Burger — Restaurant in Portland

It was early afternoon on a weekday, and there were about a fifth of the available seats taken. It became clear that they all were waiting for takeout. The restaurant's dining area and outside seating was otherwise unused. I chose to est ourside where there was a pleasant view of a nearby park. While waiting the relatively fast wait to get my meal, I sat in the simple, indusrtial dining area which is long and narrow. It has ample seating for large or small groups. It was hospital clean. My only minor quibble was that the (punk?) rock music was very loud and not at all inviting; however, I am am old man who is probably just being cranky. The menu is very simple and straight forward; it can be ordered via a kiosk at the front counter or as in my case, you can order at the same front counter with a human. The order process was smooth, fast, and pleasant. My order came to me quickly and was correct. Interestingly, it arrived in a paper sack.I think the default assumption is that customers want their food to go. I chose to eat my burger, fries, and drink at one of the picnic tables outside. The table and eating area was spotless and well shaded. My food was good. I got a burger, fries, and fountain drink for $15.00 (before tip). The burger with cheese and bacon was more done than I prefer. It arrived hot and feesh. It was moist and easy to chew but did not have avton of flavor. The bun seemed fresh and not soggy; the bacon and cheese were both reasonably thick. From what I could gather, the fries come in one size. I found the portion to be more than one eater would want, but not large enough for two.The thin stips of potato are described as Truffle Fries. They were hot and crunchy but not overcooked. They looked and smelled fantastic with a noticeable dusting of seasoning.The seasoning was good but I felt it's green, yet pungent aroma gave way to an overpoweringly strong salty and garlicky aftertaste. My fountain drink was large, not huge, and had a nice balance of ice to beverage. I dont usually comment on fountain drunks but I was surprised by how this was better than most fountain Pepsi. The cola had an unusually even balance of syrup to carbonated water. At the end of my meal, a friend called and asked me to order him something to go. This order, (double burger and fries) was, like my initial purchase, easy to order, value priced, and arrived quickly with all the quirky modifications that many of us have when building the ideal hamburger. My friend, who can be quite critical, enjoyed his meal as well. I would eat...

I hated to do this because the girl at the counter and the girl at the grill were very sweet but I have to.

The service was great! No one forces you to use the screen to order. Even though someone was in front of me, the girl looked up and smiled at me.

Once it was my turn, she took my order, was very thorough and asked me questions which I forgot to address such as toppings.

Once she handed me my drink she was sure to tell me, that refills were provided at no cost.

She was very friendly and provided great service.

However, the food was awful. What a complete disappointment and I was so looking forward to it because in the end, how bad could it be? The place is immaculately clean too.

My burger was so well done, there wasn't a drop of juice left in it. My bacon was so burnt it was black. It just tasted like burnt. No taste left in it but burnt.

Then I looked at the reviews and I usually don't go by what everyone else says but review after review are telling you that you are overlooking the heck out of people's food and you just keep doing it.

Stop! Stop making people's burgers. If the person at the grill changes by shift then as a business it is imperative that you close your doors and have someone come in who can teach everyone that man's that grill how to do so properly.

Otherwise you are knowingly wasting people's money.

If you are a customer, I would not buy a burger until you see at least one more review that states that the burger was delicious.

Even if you are thinking to yourself, I like it well done..trust me, you don't like the taste of burnt.

I sure hope this place can turn it around. The fries were so awful too. They just tasted like oil. So gross it made me nauseated.

The one great thing was that they have vanilla cream fountain soda and that was kinda cool and...

So I want to start off with I eat here occasionally and already know the wait times are longer than a typical burger spot. I had gone in to grab some fries and a float, simple and easy right?? It should’ve taken 5 mins max but NOOOOO I was waiting for almost HALF AN HOUR. Someone had walked in and ordered about 10 minutes after me, getting their meal before me.. please explain how someone gets their order prior to me when I order waay ahead.. (the math isn’t mathing???) I had to ask where my order was when I saw others who ordered AFTER me getting their full meals BEFORE me. he gave me a weak excuse, trying to say he didn’t see my ticket and he had just switched shifts with the other boy who rang me out who didn’t tell him about it.. that’s what the tickets are for.. so you can look at them and remember what product you're supposed to provide to the paying customer.. this isn’t the first time I had to wait for food but this was the longest and most absurd excuse. And just you wait cause there’s more.. You would think after all the trauma I went through in those few mins of lame excuses and lack of food that I would get a decent bag of fries but nooooo.. I feel like I could’ve bought a single potato, cut it up, and feed a whole family. Like wth is this, are we rationing on the waterfront?? they literally hate their customers. I’ll let yall be the judge and I think it’s safe to say I will never tip at that specific restaurant until these kids get trained correctly on all aspects of...