Marble Slab Creamery — Restaurant in Portland

Promised my son ice cream after his field trip in Aransas Pass. Made the trip to Portland. Arrived at 2:30 pm. I see they do not open until 3 pm. We wait until 3:04 pm. Approach the door. Locked. My son, eagerly looks through the window as we stand there. He keeps updating me that there were three people. I call the number to be told they need 30 minutes to open. I explain I live 30 minutes away in Refugio. She asks if I will wait. I advise I am unable to wait. (I have another child to pick up from school). No apology for inconvenience. Just oh ok then 50 plus miles total out of my way for nothing. I will never come to this location again. I will drive right by from Refugio to go to a location in Corpus Christi. Extremely disappointed.

UPDATE FOR BUSINESS RESPONSE: You absolutely did NOT apologize. It is part of my issue. It is not my responsibility to staff your establishment. I went 50 miles out of my way just to get an ice cream from your business. Regardless an apology goes a long way. Even in your response and (first time) apology on this review you are very smug. Im no ice cream expert but I do not understand why you were unable to serve a simple ice cream cone. I'm certain the ice cream was frozen. You were there over 15 minutes. It wasn't a line standing out the door. It was 2 customers. You just left standing there with no regard to open the door and give a brief explanation or allow them inside. I had to call you! You left them outside standing with zero cares for the poor customer service you provide or lack of service at all. Good luck with employees. Poor management is typically rewarded with inadequate staffing. I would imagine it is hard to have loyal employees if you treat them comparable to now ex loyal customers. If you want to share your other locations, I will gladly avoid them as well. Thank you for letting me know I am making the...

Been coming here for years and never had a bad experience. Unfortunately, tonight was a little different. As me and my daughter walked in of course we noticed there was a line which no big deal. We don’t mind waiting, but while waiting I noticed one of the workers had an attitude towards a customer that asked her a question. She said noooo, & got wide eyed… when it came to my order (a specialty ice cream) She looked at me like I was stupid, Then looked up the ingredients on the sign on the wall. While cleaning and making the ice cream she threw her spoon very loudly into the container. Her whole demeanor was negative. I get it Customer Service & working with the public isn’t for everyone BUT it’s called emotional intelligence. You leave your attitude and ego at the front door and if you can’t do that, find yourself an office job! The whole interaction made me uncomfortable. Ice cream was...

I have been coming to this store for many years and the owners have always been so nice and pleasurable to work with and anytime I come in there and she is there she always tells me hi and ask how I’ve been doing and I appreciate that. When I come in and see Emma, Jeneva, and Hannah working it makes me happy. Because they are such a pleasure to work with and they strive to always make sure they get my order correct and they do it with a smile. Emma is by far the best shift lead this store has had. She is friendly, always has a smile on her face and a hard worker. She will be sorely missed when she moves on to her...