Domino's Pizza — Restaurant in Pottstown

This place is awful. Waited over 2 hours for delivery when I finally called the store they said the driver was behind and it would be another 2 hours. I asked to speak to the manager Robert and he was rude and very unapologetic. I asked for his supervisor​ phone number and he yelled expletives at me and hung up. Already filed a complaint and after 2 hours haven't received a refund yet. Will be contacting the BBB.

If that manager reads this he should print this out and read it every day he works: Characteristics of Good Customer Service

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include: •Promptness: Promises for delivery of products must be on time. Delays and cancellations of products should be avoided. •Politeness: Politeness is almost a lost art. Saying 'hello,' 'good afternoon,' 'sir', and 'thank you very much' are a part of good customer service. For any business, using good manners is appropriate whether the customer makes a purchase or not. •Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they're cared for. •Personalization: Using the customer's name is very effective in producing loyalty. Customers like the idea that whom they do business with knows them on a...

Here's my thing... I can totally understand about being late if you have new employees.... I've ordered from here five times in the last year... All of which were late... Three times they've delivered pizza to the lawn chairs at the back of my house 30 to 40 minutes late when I never said deliver to the back of my house.... The other two times they have not only been an hour and a half plus late but they did it with an attitude.... I ordered the food tonight at 931 p.m.. The only times I order from here is when I'm in a complete pinch.... At 10:04 p.m. I received my 4th and final text stating Alex is pulling up....... I kept my composure till 10:41 P.M.... I then called the company 19 times between 10:41 and 11:17 p.m.... After the 20th call somebody finally answered.... I was told angrily to calm down sir repeatedly...... This place is an absolute joke.... I still don't have my food... I still don't have my money back.... I'm going to go here after work at 4:00 p.m. tomorrow... It's disheartening.... Absolutely disheartening..... Yuck....🤢🤮 This isn't how you treat people.... If you're under staffed... I will understand... Answer the phone and say so.....

You don't put people on ignore and tell them to calm down..... Again still no food no...

UPDATE (Feb. 2023):

Much improved since my original 1-star review. Service is reliable and reasonably quick, drivers are mostly friendly, and the food is what you'd expect from a Domino's. Whatever changes were made, good work, and thanks!

Older review: Remember the days when Domino's promised your delivery within 30 minutes or it would be free? Sure, the pizza back then looked and tasted like cardboard. But still. Not a bad promise.

Tonight, I ordered two simple items (cheesy bread and a dessert) and the delivery prediction was "99-109 minutes" (that's 1 hour and 39 minutes to 1 hour and 49 minutes). I should mention that the store is about 3 miles from my house, and I ordered at 10:16pm on a Monday night—not exactly the dinner rush.

Sure enough, the "tracker" showed that my order was prepped and cooked within about 7 minutes! But then it sat in "quality check" for, as of this minute, an hour (10:23pm to 11:22). The predicted delivery time now? 106-116 minutes.

I called and cancelled my order.

This is stupid....