Fairfield by Marriott Inn & Suites Pottstown Limerick — Hotel in Pottstown

Planning for a family reunion in Pottstown, my sister unknowingly booked this hotel thru a 3rd party website, who charged her double the price she would have paid had she just booked thru Marriott. Additionally, it was non-refundable. That's not the hotels fault, but Marriott should not allow this practice. Additionally, 3rd party site charged her an extra person fee, but when I contacted the hotel, I was informed that they don't have an Extra Person Charge. Total ripoff. Luckily, after many calls/texts, I was able to get that refunded. Again, not the hotel's fault. Since my sister paid twice the amount she should have paid, my wife and I decided to stay with her to reduce the cost.||As for the hotel. Way overpriced (350.00 per night) for Pottstown, PA and for what you get. After explaining to the hotel clerk (Peggy) about our situation with the 3rd party website reservations, she was super gracious and upgraded us from 2 Queen Bed room to a larger King Size BR and seperate sleeping space room. My sister slept in the King Size BR and she said it was super comfortable. King Size BR has seperate pull out sleeper sofa and big screen TV. My wife and I slept in the seperate LR space on the pull out sleeper sofa. It was a twin size pull out sofa and was the WORSE bed I have ever slept on. Super thin mattress that curled inward and very little cushioning. Additionally, when we pulled out the sofa, there was trash inside the pull out area. Rest of the room was ok, except bathroom fan didn't work.||Breakfast was standard, and nothing great. On day 3, they ran out of waffles and didn't have a breakfast meat.||Lastly, security is a concern. Many times when returning to the hotel during the day, there were no clerks at the front desk and anyone could just enter the hotel and go up to the rooms. This also occured during the evening hours and I definitely didn't feel safe.||All in all, ok hotel, but being a Marriott Bonvoy member, I have become accustomed to higher standards. I would not...

Stayed here to go to the ringing rocks was a very good decision, although at the end I didn't go to the ringing rocks.

The room was one of the biggest room I ever stayed during my 3 months trip in US. Spacious with a long stool to put my suitcases. The bathroom was also one of the biggest one. The TV was definitely the biggest one I ever had, was 43". The breakfast was definitely the best so far, especially the bacon, it was perfectly fried, wasn't dried and hard like other places. They offered both hard boiled and scrambled eggs, more options for yogurt and also dried apricots which I've never seen in other hotels.

The service was awesome, Bill the Assistant GM was extremely helpful by pushing my oversized suitcase through the carpeted floor all the way to my room. The HK lady was also nice and helpful when I didn't have enough quarters for the laundry machine and Bill came to sort it out, twice. He came back with quarters. A wow service from a managerial position guy. The one needs improvement was just the waiter at the breakfast area. He'll be more appreciated with a smile and gently took the food and equipments away after 9 am. I could understand his frustration when the guests didn't respect the closing time and still came after 9 and one even dared to ask for bagel and cheese. He could politely said that it went into the rubbish bin already instead of handed one bagel with one cheese on a bare hand, without using the paper napkin. Luckily the guest didn't notice, but asked to put the toaster back on again instead. Some guests really don't know how to respect hotel staff, I really feel sorry for him.

Location is also great, just walked across the street and you'll find Chipotle, Aldi, Walmart, Dollar Tree, Red Lobster, a couple of banks and many...

THANKS to the EXCEPTIONAL STAFF at the Fairfield by Marriott Inn and Suites Pottstown Limerick, PA for their SUPERIOR CUSTOMER SUPPORT during our entire stay Sept 11-13, 2025.

While our entire stay was EXCEPTIONAL, it was the two different offers by first Housekeeping, and then Management to help us move our luggage from our room to our car during our check-out!

My wife and I have been Marriott Bonvoy Members since 2019 and stayed at numerous Marriott Properties, both in the United States and overseas. THIS WAS THE FIRST TIME that any Marriott personnel had EVER ASKED US IF WE NEEDED ASSISTANCE WITH OUR LUGGAGE DURING CHECK-OUT! While my wife and I declined both VERY KIND AND HELPFUL offers, we later learned from the Property's General Manager and the Assistant General Manager that the request to help guests with their luggage during check-out is a part of that Property's standard operating procedure.

IF IT IS NOT ALREADY IMPLEMENTED, HIGHLY RECOMMEND THAT THE MARRIOTT CORPORATION IMPLEMENT THE PROCEDURE OF MULTIPLE PERSONNEL AT EACH PROPERTY ASK ALL DEPARTING CUSTOMERS IF THEY MAY HELP THEM MOVING THEIR LUGGAGE FROM THEIR ROOM TO THEIR TRANSPORTATION WHEN CHECKING OUT.

As lodging corporations fight to gain and maintain customers and customers have the opportunity to select numerous lodging properties to stay at during their travels, the Marriott Corporation would help gain and maintain customers by always helping them during their most stressful part of their stay, check out.

Thank you for considering this recommendation.

Eric K. Marriott...