Little Caesars Pizza — Restaurant in Poway

There’s a guy who works here, I’m not sure if he’s a manager. He has curly brown hair, when I’ve seen him he has worn an all black uniform. He is extremely RUDE. I never take the time to go out of my way and leave reviews for businesses, but this guy needs to be talked to for his behavior. A few weeks ago I placed a mobile order to pick up a pizza, I go to pick it up, he is at the counter and asks for my name, I tell him my name. He says my order is ready and it’s inside some kind of machine they place the mobile orders in. He told me I had to use my phone to scan a QR code to get it out of the machine, I spent like 2 minutes trying to figure it out, I was confused. This guy is still just rudely standing there while I’m struggling to get my order out. I finally ask him “could you just hand it to me?” And he grabs it and hands it to me without saying anything. How rude, like he couldn’t be bothered to just take 2 seconds to hand it to me even though he was doing absolutely nothing. I was irritated by that interaction, and didn’t ever want to go back to this location again, but I work right next door to here and getting food from here on my lunch break is just convenient. I decided to go back yesterday, I again placed a mobile order, I go in a few minutes early to pick it up, so I just walk in and sit down and am waiting. He helped another lady first, then he looks at me and asked what my name was for the pick up, he says my order is still in the oven. I say okay cool. So I’m sitting and waiting, I was drinking an energy drink and then I finished it, I get up to walk outside to throw my can in the trash, he literally yells to me “I have your order right here!” Like not in a friendly way either, like he was actually yelling at me. This guy has no people skills whatsoever, I don’t think I’ve ever witnessed him greeting anyone or being pleasant in any way. If he is in a position of management he should be demoted or put in the back where he doesn’t have to...

I read the other reviews before posting mine, to keep my rating objective. I asked a question about the hot & ready and was not given an answer, just rang up. I wasn't charged for the extra marinara and it wasn't on the receipt. I was also charged about $10 per pizza. When, the "hot & ready" is a menu item. My pizza was made by a 2nd person with decent service who gave me the marinara but made no effort to correct my receipt, which I would have tipped the correction had the full steps of service been done. If they dont offer the hot and ready price outside of the ads' hours, it should have been addressed upon order and even though they would be the only location to ever do that (the ad originally stated that the pizzas would just be ready during hot hours, not that its a different price at different times of the day) I still ask every time. Sometimes, I feel that the staff switch's servers to elicit a tip because at least one person has their ish together. It's supposed to ensure prompt and excellent service. It wasn't. And, I also think it should be a team effort. I didn't receive napkins, crushed red pepper, or parmesan cheese and there's wasn't any to grab. Locations like to say "people just take them". But there weren't any sketchy individuals around and it takes 2 seconds to stock it at an appropriate time. The positives were that I got the food, the cooking was fine, and I at least knew I was over paying. The negatives were that they got the order wrong (the hot & ready was thin crust), the crust was slightly undercooked (because they had been making thin crust all day and didn't have the timing down for crusted pizza), and there were no chattels...

Serious Health Code Violations: I ordered a Hawaiian pizza and crazy bread and sat waiting. I began to notice the guy who took my money at the register began prepping the toppings for the pizza along with 2 other employees. I didn't recall seeing him wash his hands before touching the food so I sat and observed many violations of restaurant health code violations i've ever seen in a restaurant. The same guy went over to the sink and only washed with water, took a paper towel and dried his hands slightly, then wiped his shirt and pants with his hands. Then he put on his coat and for a moment began working on prep again, then went over to the register and counted 20 dollar bills and wrapped them in a tape and asked the blonde prep cook to come over and verify the count of 20s, she counted the 20s and went right back to the prep area and began prepping again without washing her hands. NONE OF THEM USED SOAP. Employee 3 an older man only used water and went back to prepping again. NASTY! When I confronted him about it he denied it and said he has an "A" rating, and lied about the blonde prep touching the money. Then claimed he knew what he has been doing because he's been doing it for 15 years. I replied, "Your getting lazy"... Read the reviews on other...