I wish they offered negative stars.... I'll start off by saying I am used to the Olentangy Rooster's they actually go through your bags make sure everything's right and there so I order nearly $60 worth of food i normally don't get so much but everyone was starving anyway I have two big bags my main focus was getting my son's curly fries away from the chicken or else he won't eat it. They forget my daughter's drink I get that get home my daughter's WHOLE meal isn't in the bags annoyed I call over 10xs rang busy get there and sure enough my daughter's food was sitting there cold so they had to make another one livid I'm offered a $5 voucher (on my next purchase lol) get back home my food is ice cold and I'm too angry to eat anyways. As I sit and it a bowl of captain crunch ( that's right didn'spent all that money to eat a freaking bowl of cereal smfh) I'm thinking why did that cost so much look at the recipe not only did they forget my daughter's dinner and ruined mine they forgot my pretzels too UNBELIEVABLE so it's late I'm up because of hunger and still livid I call... oh I remember wasn't that like 5hrs ago really ***** yes I first came in 5hrs ago by the time I got my daughter's food it's going on 9pm and it's not like I'm stuffing my face with hot deliciousness that I payed a lot of money to do so.. she offers to credit the pretzels I'm like I am NOT GOING BACK THERE NOT TONIGHT NOT EVER I'm so mad I just wrote a whole book they can blame it on a new system but the lack of responsibility and customer service let alone the whole ruined my night and dinner.... Beware this place is something else and that's putting it nicely but since it's now 1am and I've got to vent can't wait to speak to corporate and anyone else I supposedly spoke to a manager which is very hard to believe considering no apologies and being up that it happened hours ago she should be thankful because had i came back a 3rd time she would find out real quick how to speak to an angry customer because your staff and yourself are incompetent to fulfill a S.I.M.P.L.E O.R.D.ER smfh